Skip to main content

Employee Assistance Programme (EAP) – University of Reading

Show access keys

Employee Assistance Programme (EAP)

The University provides an Employee Assistance Programme (EAP), which is an independent, free, confidential support and counselling service which is ran by CIC and is called Confidential Care.

Confidential Care gives you a place to turn for support any time of day or night, 365 days a year. Support is available for whatever issues you might be facing, including work stress, depression, marriage and relationship issues, legal concerns, coping with change, parenting issues, financial problems, health issues and much more.

How to access the service

In view of the Coronavirus CIC are requesting that we currently contact them in a different way to which we usually advise. Therefore from 17th March 2020 until further notice please only contact them by emailing and include the following information:-



Contact phone number

The best time to receive a return a call (preferably with a 2 hour time window)

A brief sentence on the reason for calling.


The EAP offers both emotional and practical support.

Emotional Support

  • Health and wellbeing advice and information
  • Telephone counselling
  • Face to face counselling
  • Counselling & emotional support

Experienced, professional counsellors are available to listen to your concerns, determine appropriate resources, and then help you take the next steps. Confidential Care is provided by CIC and all counsellors are fully accredited by the British Association for Counselling and Psychotherapy (BACP).

Practical Support

  • Everyday matters
  • Debt & financial management
  • Legal and tax advice
  • Family care

Other services.

Everyday Matters

Whatever you need this service has the time to find this for you.

Everyday Matters is a wide-ranging personal assistance service to help you to accomplish any task that you don't have the time or knowledge to manage yourself.

Family Care

This offers child, elder and dependent care information.

For support with all child, elder and disability care issues. From finding a care home for an elderly relative to locating a playgroup in your area, all suppliers are thoroughly vetted.

Well Online Portal

Well Online is a wellbeing portal which offers information and advice to help you optimise your health and wellbeing.

It has information and leaflets covering a multitude of areas including the following:

  • Work life
  • Home life
  • Mind and body
  • Legal
  • Money

Please visit the website. The login is username URlogin and password wellbeing.

Managerial Adviceline

Management Adviceline poster The service provides support for managers with challenges and problems within their teams.

It can help with issues around conflicts at work, work-related stress, team, behavioural issues, and much more.

Download our leaflet for more information.

Here are some Case Studies.

We use Javascript to improve your experience on, but it looks like yours is turned off. Everything will still work, but it is even more beautiful with Javascript in action. Find out more about why and how to turn it back on here.
We also use cookies to improve your time on the site, for more information please see our cookie policy.

Back to top