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Employee Assistance Programme (EAP)

The University provides an Employee Assistance Programme (EAP), which is an independent, free and confidential for both emotional and practical support.  This service is run by CiC and called Confidential Care and gives you a place to turn for support any time of day or night, 365 days a year. Support is available for whatever issues you might be facing, including work stress, depression, marriage and relationship issues, legal concerns, coping with change, parenting issues, financial problems, health issues and much more.

How to access the service

You can contact Confidential Care in the following ways:

By phone: 0800 085 1376 for the Advice Line

By email:

By the Live Chat facility on the Well Online portal (between 9.00 and 17.00 pm Monday to Friday)

Well Online is a wellbeing portal which offers information and advice on a wide range of topics to help you optimise your health and wellbeing.  To access the website click  here.

The login is username URlogin and password wellbeing    



  • Work Life - Topics includes work/life balance, bullying, communication issues, equality and diversion

  • Body & Mind - Topics include change, anxiety, depression, grief, mental health awareness, health, stress and wellbeing

  • Home Life - This could include relationships, family care and moving house. With family care this includes child, elder and dependent care information.  Support with all child, elder and disability care issues. From finding a care home for an elderly relative to locating a playgroup in your area, all suppliers are thoroughly vetted.

  • Money - including debt & financial management

  • Legal and tax advice

  • Everyday matters - is a valuable time-saving tool that can help locate any service, activity or supplier in your area, including GP surgeries, health and fitness facilities, adult education and specialist retailers. Travel advice is also available. 


Experienced, professional counsellors are available to listen to your concerns, determine appropriate resources, and then help you take the next steps. Confidential Care is provided by CIC and all counsellors are fully accredited by the British Association for Counselling and Psychotherapy (BACP).



The service provides support for managers with challenges and problems within their teams.

It can help with issues around conflicts at work, work-related stress, team, behavioral issues, and much more.

Download our leaflet for more information.  Management Referral Poster

Here are some Case Studies .   

Managerial Adviceline Available on 0800 085 3805, Monday to Friday, 8am to 8pm, excluding Bank Holidays.