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Digital Technology Services

A-Z of DTS Services

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z

A

AI Guidance
general guidance for staff
ARC
Academic & Research Computing
Acceptable Use Policy
Rules for the use of Computers and Data Networks
Account extension
request IT account extension (student)
Account extension
request IT account extension (staff)
Account services
Creating and updating user accounts
Account types
M365 licensing
Apple devices
Enrolling your Apple device
Apps Anywhere
Apps Anywhere software store
Audio-Visual Equipment
AV in University teaching rooms
Audio-Visual Equipment
forms to request AV services
AV installation schedule
AV Schedule

B

Bookings (Microsoft)
Online calendar appointments
Bring Your Own Device
List of classrooms with BYOD connectors
Business Relationship Managers
who to contact for your area
Buyer's Guide
IT Equipment Catalogue

C

Calendar appointments
Microsoft Bookings
China
Guidance for those working or studying from China
Clear browser cache and cookies
Clearing your Browser Cache and Cookies
Complaints Procedure
how to make a complaint
Contact us
how to get in touch with us
Cyber Security
security, passwords, phishing

D

Data access
request access to an individual's email or IT account
Device Lifecycle
Device Lifecycle programme
Digital skills for staff
Linked In Learning on UoRLearn
Disposal of IT equipment
how to dispose of old computers
DRCT
Digital Research Computing Team

E

Eduroam
campus Wi-Fi
Email - staff
Outlook and Outlook on the web
External account
how to request an IT account for an external user
External or temporary accounts
M365 Licensing for external users
Email - mailing lists
information about LISTSERV (external mailing list)
Email - mailbox
request a new shared mailbox

F

File storage
Where should I store my documents?
Forms
Forms for applying for IT Services (general)

G

Guest accounts
User Account Management
Guest Wi-Fi
Guest Wi-Fi account creation request

Guest Wi-Fi information

H

Hardware exception
ordering non standard IT equipment
Help and Support
Introduction to IT Help and Support services
Hybrid Meeting Rooms
equipped with Teams Rooms

I

IIQ
Sailpoint IdentityIQ (MyID)
IT Equipment Catalogue
for all your computing needs

J

JAMF
Apple Device Management

K

Knowledge Base
repository of self help guides and FAQs

L

Laptop loans
for students
Learning Capture
information for Students
Learning Capture
Rooms with Learning Capture equipment
Linked In Learning
Online training from LinkedIn (staff and students)
LISTSERV
information about the LISTSERV external mailing list
Local admin rights
Request an admin account on your computer
Lost or stolen device
what to do if your University owned device is lost or stolen

M

Microsoft 365 (Office)
how to download to personal computers (staff and students)
M365 Licensing
about the different M365 licensing
Multi Factor Authentication
how to set up MFA
Microsoft 365 (Office)
including Outlook, Word, Teams, OneDrive
Microsoft Bookings
Online calendar appointments
Microsoft Power Platform
Power Platform & Power Apps
Mobile phones
procuring mobile phones (staff login required)
MyID
User IT Account Management

N

News
DTS news blog

O

Office 365
including Teams, OneDrive
OneDrive for Business
OneDrive online storage
Out of hours support
What we cover

P

PAM account
request a privileged access (local admin) account
Password
how to reset your password (staff and students)
PC labs
PC Labs managed by DTS
Policy - IT Regulations for users
IT Regulations for users
Power Apps
MS Power Platform & Power Apps
Printing
About the Managed Print Service
Printing
How to connect to the Managed Print Service (MacOS)
Printing
How to connect to the Managed Print Service (Windows)
Printing
Connect a Personal Windows device to the Managed Print Service
Purchasing
Buying computers and peripherals
Purchasing
Apps Anywhere software store

Q

R

Remote access
e.g. iTrent, Agresso,
Remote working
what you need to work from home
Research facilities and support
Academic & Research Computing
Reuse & Recycle
Give your old IT equipment a new lease of life

S

Scanning
Scanning using the Managed Print Service
Self Service Portal (IT)
raise tickets and get information
Service Catalogue
a list of services provided by DTS
Service Desk
about the Service Desk
Software
Apps Anywhere software store
Status Hub
dashboard showing the status of IT systems
Stolen device
what to do if your University owned device is lost or stolen
Stream
Microsoft Stream
Surface laptop
Setting up a new Surface laptop

T

Telephony
Communicating with Teams
Training
Linked In Learning
Teaching and learning facilities
including classroom AV equipment, PC labs
Teams
Microsoft Teams for calls, chat and collaborating
Teams Live Events
Teams Meeting or Live Event?
Teams Premium
the power of AI in Teams Meetings
Teams Rooms
Hybrid meeting rooms equipped with Teams Rooms
TEL
Technology Enhanced Learning (TEL) support pages
Telephony
Update my telephone number

U

User Account Management (IIQ)
about SailPoint IIQ

V

Voicemail
this comes with Teams
VPN
how to get VPN on your computer
VPN
request for post-graduate access to VPN (PG only)

W

Wi-Fi
How to connect to Wi-Fi on campus

Guest WiFi account creation request

Guest WiFi information

X

Y

Yuja Learning Capture
Equipped rooms

Information and support (TEL)

Z