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Reuse & Recycle (R&R) Service

Device lifecycle logo. A teal green square with an outline image of a computer in white. On the computer screen written in white are the words Device Lifecycle. Around the computer is a circular arrow which represents the lifecycle. This is a free of charge IT collection, reuse and recycling service managed by the Device Lifecycle team. 

All departments can request the collection of unwanted working or non-working IT equipment such as desktop computers, laptops, tablets, monitors, docks, cables and peripherals.

This equipment will be treated as a potential asset either for reuse within the University or for sale through our recycling partner Charterhouse Muller.

Any surplus value from the sale of equipment (after collection and any recycling costs) will be returned to the university as part of the Device Lifecycle work which offers a free of charge Microsoft Surface device to all eligible staff. Equipment that is not able to be re-used or sold will be recycled in accordance with environmental legislation for electrical equipment.

Note: The disposal of non-IT waste will remain within the realms of the existing Estates process; collection and disposal charges will apply. Use the Estates disposal request form for non IT equipment. 

What is the process?

Gather together your unwanted IT equipment, and email the Device Lifecycle team to request collection. We will send you a form to complete, where we will ask for the asset tag/serial number of any computers or data holding devices, and the quantities of other items such as monitors. Only devices holding data need to have a serial number included.

We ask for asset tag/serial numbers as devices need to be deregistered from systems and marked as reused or recycled. Part of the wider R&R service is ensuring comprehensive compliance and governance of university assets, and especially network devices. 

The Device Lifecycle team will check your list and arrange collection from you for anything we can reuse within the University (such as Microsoft Surface Laptops). Anything else will be collected by Charterhouse Muller, who will contact you directly to book a time for collection. 

What do we take?

This table shows what we can take as part of the free of charge service. It is not exhaustive, so if you have any questions about whether we can accept something, please contact the Device Lifecycle team.

Included Not included
 Desktop computers (Windows or Mac) Mobile phones 
 Any laptops (Windows or Mac) Landline phones
 Monitors Personal devices and IT equipment
 External hard drives Packaging from new equipment
 Accessories: mice, keyboards, docks Mouse mats, wrist rests, laptop risers

 Headsets and speakers

Cables for non IT equipment (e.g. kettles)
 Cables and power supplies

Important note about Macs

If you are returning a Mac, whether for reuse in the University or for recycling, please ensure that you have logged out of your iCloud account before you return it.

Frequently Asked Questions

Please have a read through the frequently asked questions section for more supporting information:

Q What do you do with working Microsoft Surface Go, Surface Pro or old Surface Laptops that are no longer required by the department?

A These items will be collected from you by DTS and after wiping they will be reused within the university for staff and student initiatives.

Q What should I do with any old non-working Microsoft Surface Go, Surface Pro or Surface Laptops that are no longer required?

A These can be added to your disposal list and they will be collected by Charterhouse Muller as part of a normal collection via the R&R service. 

Q When a staff member leaves, what should I do with their old device?

A If the device is an older desktop or non Microsoft laptop, they should be added to your disposal pile awaiting the R&R service. If the device is a fit for purpose Surface Laptop, it should be returned to DTS to be wiped so it can be used by another staff member. When you later need a new device for a replacement staff member or new starter, you can request one from Device Lifecycle. 

Q Can damaged or broken IT equipment be taken by Charterhouse Muller?

A Yes. They will be used for spare parts or recycled according to environmental legislation for electrical equipment. 

Q Is there a minimum number of devices that can be collected?

A Yes. To ensure any collection is environmentally efficient, there is a minimum number of 10 devices for a collection. This could include a mix of laptops, desktops and monitors for example. If you don't think you'll ever reach 10 items, please email the Device Lifecycle team explaining this and we will organise something for you (e.g. we may be able to add to another collection).

Q Why has the university decided to offer this service at no costs to departments?

A It is essential from a security and environmental perspective, not to have old unmanaged and unsupported devices holding data sitting around the university. They pose a serious cyber threat. There is also the sustainability aspect to reuse as much as possible to lessen our impact on the environment. It is also to benefit the wider university with such initiatives as LapSafe and devices for the Disability Advisory Service.

Q I want to know more about the University's recycling partner.

A They are a locally based company called Charterhouse Muller. More information can be found at:

Further information and contact

Email: and we will be happy to help.

Page created by lm920207 on 01/07/24