Digital Technology Services
Please access the DTS Self Service Portal (TOPdesk) to:
- Report an incident
- Request a service
- Ask a question
- View my logged calls
- Visit the Knowledge Base
- Leave feedback
You will need your University log-in details to access the system.
Here is the news:
🎄IT Service Desk Christmas vacation opening hours
Updated: Classroom AV sessions Jan 2024
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Also see previous News posts.
Microsoft 365 is provided for all staff and combines Outlook email and calendar, OneDrive file storage, Office Online apps and Microsoft Teams. For other software, including curriculum software, please see our Knowledge Item Where can I get software?.
The way we work is changing. Sometimes you may be working from home or off campus. Please ensure you have everything you need such as Microsoft Teams, VPN, software and apps. Be aware of Security issues and how to keep yourself safe online. See also: Smart Working programme.
- Telephone (Internal): 6262
- Telephone (External): 0118 378 6262
- Web: IT Self Service Portal
- Email: dts@reading.ac.uk
Opening hours:
You can submit requests via email and online via the Self Service Portal at any time, however they are only dealt with during opening hours.
🎄 We are on Vacation opening hours from 8th to 21st December, then closed 22nd December to Tuesday 2nd January 2024.
| Term Time | Monday - Friday | Weekend |
|
Online & email support |
08:00 - 18:00 | Unavailable |
| Telephone helpline | 08:00 - 18:00 | Unavailable |
| IT Service Desk Counter, First Floor Library |
08:00 - 17:00 |
09:00 - 17:00 |
|
Greenlands AV/User Support First floor, North House |
08:00 - 18:00 | 08:00 - 18:00 |
| Vacation | Monday - Friday | Weekends |
| Online & email support | 08:00 - 18:00 | Unavailable |
| Telephone helpline | 08:00 - 18:00 | Unavailable |
|
IT Service Desk Counter, First Floor Library |
08.30 - 17:00 | Closed |
| Greenlands AV/User Support | 08:00 - 18:00 | Closed |
How YOU can help keep UoR devices secure #cybersecurity
To see the current status of our systems, check out the DTS Status Hub.
To sign up for alerts, please Subscribe to Status Hub.
- Staff email (UoR login)
- Reset your password
- Connect to Wi-Fi
- Setting up and using VPN
- IT account extension (staff)
- IT account extension (student)
- Microsoft 365 online (UoR login)
- Request a new Team (staff)
- Remote working & MFA
- Report a lost or stolen device
Please contact your Business Relationship Manager about digital strategy and services.