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Digital Technology Services

Please access the DTS Self Service Portal (TOPdesk) to:

You will need your University log-in details to access the system.

Microsoft 365 is provided for all staff and combines Outlook email and calendar, OneDrive file storage, Office Online apps and Microsoft Teams. For other software, including curriculum software, please see our Knowledge Item Where can I get software?.

The way we work is changing. Sometimes you may be working from home or off campus. Please ensure you have everything you need such as Microsoft TeamsVPN, software and apps. Be aware of Security issues and how to keep yourself safe online. See also: Smart Working programme.

Contact us via:

Opening hours:

You can submit requests via email and online via the Self Service Portal at any time, however they are only dealt with during opening hours.

Term Time Monday - Friday Weekend

Online & email support

08:00 - 18:00 Unavailable
Telephone helpline 08:00 - 18:00 Unavailable
IT Service Desk Counter, First Floor Library

08:00 - 17:00

09:00 - 17:00

Greenlands AV/User Support

First floor, North House

08:00 - 18:00 08:00 - 18:00
Vacation Monday - Friday Weekends
Online & email support 08:00 - 18:00 Unavailable
Telephone helpline 08:00 - 18:00 Unavailable    

IT Service Desk Counter, First Floor Library*

08.30 - 17:00 Closed



How YOU can help keep UoR devices secure #cybersecurity

Check for Windows Updates

Enrol your Mac device (JAMF)

Report suspect email

System status

To see the current status of our systems, check out the DTS Status Hub.

To sign up for alerts, please Subscribe to Status Hub.

Policies & Procedures