IT Help and Support
Digital Technology Services (DTS) provides help and advice with using computer software and hardware. Click the headings below for more information.
Apply for Services
Online forms provide a quick way to apply for services.
Login to the Knowledge Base to get help and guidance on current and archived subjects. It includes guides for new applications and services, FAQs and tips on solving current IT problems.
Open access PC and Unix workstation facilities are available on-campus.
The Software Store provides information on software that is available to you, both on University machines and on your own devices.
Buying Computer Hardware
The University has contracted suppliers for desktop PCs, laptops, Apple computers and peripherals.
The device lifecycle programme aims to replace all University devices with a standardised, easy to support-and-use, modern and portable devices.
Information on keeping your digital information secure online.
Data access request
If you are making a Data Access Request relating to obtaining access to an individual's email or personal IT account, please fill out this form and send it to your HR Partner who is able to authorise the request. Should there be legitimate reasons for the request, the relevant HR Partner will liaise directly with DTS to clarify the required access levels and to provide authorisation.
Help with Microsoft Office
We have curated Digital Skills training courses on LinkedIn Learning, which can be accessed through UoRLearn. Details can be found on our webpage Digital Skills for Staff.
Viva Learning is a central hub for learning which includes access to content libraries from LinkedIn Learning, Microsoft Learn, Microsoft 365 Training, and third-party content providers and learning management systems. Viva Learning can be found within student and staff Microsoft Teams. Guidance on getting started with Viva Learning and other how to documentation can be found here.
The free tutorials and videos available from GCFLearnFree.org are useful for learning how to use Microsoft Office applications (Word, Excel, PowerPoint and Access).
If you do not find answers to your questions, or need more detailed advice and support, contact DTS.
- IT Self Service Portal
- Telephone (Internal): 6262
- Telephone (External): 0118 378 6262
- Email: email@example.com
- KPI Incident Stats (requires Tableau)
- Incident Handling Service Levels