University of Reading cookie policy

We use cookies on to improve your experience, monitor site performance and tailor content to you.

Read our cookie policy to find out how to manage your cookie settings.

IT Help and Support

IT provides help and advice with using computer software and hardware. Click the headings below for more information.

Apply for Services

Online forms provide a quick way to apply for services.

Knowledge Base

Login to the Knowledge Base to get help and guidance on current and archived subjects. It includes guides for new applications and services, FAQs and tips on solving current IT problems.


Open access PC and Unix workstation facilities are available on-campus.

Software Store

The Software Store provides information on software that is available to you, both on University machines and on your own devices.

Buying Computer Hardware

The University has contracted suppliers for desktop PCs, laptops, Apple computers and peripherals.

Help with Microsoft Office


Viva Learning is a central hub for learning which includes access to content libraries from LinkedIn Learning, Microsoft Learn, Microsoft 365 Training, and third-party content providers and learning management systems. Viva Learning can be found within student and staff Microsoft Teams. Guidance on getting started with Viva Learning and other how to documentation can be found here.

The free tutorials and videos available from are useful for learning how to use Microsoft Office applications (Word, Excel, PowerPoint and Access).


Information on keeping your digital information secure online.

Data access request

If you are making a Data Access Request relating to obtaining access to an individual's email or personal IT account, please fill out this form and send it to your HR Partner who is able to authorise the request. Should there be legitimate reasons for the request, the relevant HR Partner will liaise directly with IT to clarify the required access levels and to provide authorisation.

Contact us

If you do not find answers to your questions, or need more detailed advice and support, contact IT Help.

Contact IT
  • IT Self Service Portal
  • Email:
  • Telephone (Internal): 6262
  • Telephone (External): 0118 378 6262