Wi-Fi: Connect to eduroam

Marvis Client logo

This page guides you through the process of connecting your own device to our free campus eduroam Wi-Fi network using the Marvis Client app. Do not install Marvis on managed UoR devices as they are already set up with an eduroam connection.

Instructions for personal devices

You need to have an internet connection to install the Marvis Client and our eduroam network profile. 

1. Download and install the Marvis Client App

Go to eduroam.reading.ac.uk (or direct link UoR Juniper Mist Portal) on the device you want to connect. Once on the Juniper Mist portal page, check that the correct operating system has been detected (change by "Other OS" if not) and click "Download Marvis Client Onboarding App".

 

Alternatively you can download the Marvis Client App from your application store:

  • Apple App Store for iOS (including iPad)
  • Google Play Store for Android (which includes Chromebook and other Android based tablets and netbooks)

Once downloaded, the Marvis Client will open with the message "No network profile configured. Contact your administrator for provisioning link". 

2. Install the network profile from the UoR Juniper Mist Portal

Open the UoR Juniper Mist Portal (staying on the same device that you want to connect) to get the network profile. If asked, sign in with your UoR credentials and authenticate via Authenticator.  

Press “Install Network Profile” from the UoR Juniper Mist Portal webpage. This will reopen the Marvis App so you can install the profile there.

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Follow the on screen instructions to install the network profile.

3. Join Eduroam to complete set up

You will be asked if you want to connect to Eduroam. Say "Join" to complete set up and connect to eduroam (whether you are on campus or not). If you are not on campus you will connect to eduroam automatically next time you’re here.

Do not uninstall the Marvis Client as it is needed to keep the eduroam certificate up to date. If you do uninstall it, you may find you need to reinstall periodically if your eduroam connection drops.

Links to detailed instructions

For instructions with screenshots, please choose your device:

Android Marvis on-boarding instructions

HarmonyOS (Huawei/Vivo) Marvis instructions

Chromebook Marvis on-boarding instructions

iOS Marvis on-boarding instructions

macOS Marvis on-boarding instructions

Linux Marvis on-boarding instructions

Windows Marvis on-boarding instructions 

University of Reading managed devices

Managed devices (those provided by the University via DTS) have the required settings already and will maintain eduroam connection without you needing to do anything. If your managed device is not connecting, please have a look at Wi-Fi troubleshooting and then raise a ticket with the IT Service Desk if you are still having issues.

Help and Support

Have a look at our Wi-Fi troubleshooting tips, which contains solutions to some common issues connecting to Wi-Fi.

For more information about the Marvis Client application, what it does and some FAQs, please see "Information about Marvis".

If you need further assistance please contact the IT Service Desk, or you can visit us on the First Floor of the Library at Whiteknights for in-person help.

Page updated by lm920207 on 28/09/26

Contact us
  • Online: IT Self Service Portal
  • Telephone: 0118 378 6262
  • Visit us in person in Whiteknights Library (first floor)
Marvis specifications

The Marvis Client App runs on:

  • * iOS for iPhone or iPad: 16.6 or later
  • * MacOS :14.6 Sonama or later
  • * Linux: Debian 10, Ubuntu  20.04, Fedora 34 or later
  • * Android: 12 or later
  • * Windows: Windows 10 and Windows 11 
Policies & Procedures

There is important information about use of the our network including the eduroam service on the Information Management & Policy Services home page. In particular, please read these policies:

IT Regulations for users

Bring Your Own Device policy