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Communicating with Teams

Remote working

Here are some useful guides for homeworking:

Headsets & Teams telephones

Headsets: All new headsets should be purchased through your department via XMA. We supplied Sennheiser SC75 and Jabra headsets, but any headset with a microphone and USB connection is suitable. 

Webcams also need to be purchased through your department (through XMA).

Teams Telephone Handsets:  If you are missing a handset in a shared area, please contact the IT Service Desk (link on right). 

Old handsets: Old handsets should be collected together for collection and disposal. Local admin staff can book a collection using this form: Place a Request - Telephony Services If we're replacing an old handset with a Teams handset the engineer will pick it up. 

Telephone extension numbers: Your Teams telephone number is like your email address, it belongs to you. If your department needs to keep a telephone number, you should let IT know so we can reserve it, otherwise numbers from leavers will be recycled. If someone doesn't have a dial pad/telephone number and needs external calling, raise a ticket using the form on the Office 365- Teams page on the IT Self Service portal. This applies to new starters as well. 

What do you want to do?

Download guides

Teams Set up Guide - Setting up Teams

Headset Quick Start Guide - Headset Quick Start Guide (PDF)

Phone Quick Start Guide - Phone Quick Start Guide (PDF)

Microsoft Teams: Quick Reference Guide - Teams User Interface (PDF)

Teams overview - Chat, Calls and Meetings - Communication introduction (PPS)

Teams walkthrough - How to make a call (PowerPoint Show)

Teams walkthrough - Managing Meetings (PowerPoint Show)

Call pick up groups, delegates, hunt groups etc. - Advanced calling features (PPS)

Useful links

Download Teams:

Microsoft Teams training and videos: Microsoft Teams Help Centre

Five minute video showing you Teams: Microsoft Teams demo


Please contact us via the IT Service Desk:

Next topic

Getting started with Teams: Teams Quick Start Guide