Communicating with Teams
Here are some useful guides for homeworking:
- How to set up and hold a conference call in Teams
- How to turn an Outlook meeting into a Teams meeting
- How to set up a call pick up group
- Troubleshooting headset problems
- Roles in a Teams meeting - (managing large meetings)
- Policy guidelines for using Microsoft Teams (chat, storage and recording meetings): Guidelines for using Microsoft Teams
Headsets & Teams telephones
Headsets: Available for collection, or can be posted for a small charge if you are working from home due to Covid-19.
Contact the Post Room to pick up or post: firstname.lastname@example.org
Teams Telephone Handsets: These are being installed in buildings during September and October. Priority is being given to shared areas where a phone is necessary. If you asked for a handset for accessibility reasons, you will be contacted by the Service Desk for an initial discussion.
If you requested a handset but have picked up a headset, please let us know if you still want a handset.
What are we doing?
The Communicating with Teams project is replacing the existing telephone equipment with Microsoft Teams. Teams can be used either with a headset plugged into your computer, on a phone, or via an app on your mobile.
As with everything, Covid-19 has altered some of our initial plans, and delayed others.
Awareness sessions - Autumn Term 2019 Move Skype for Business users to Teams - weekend of 4/5 January 2020 Removal of Skype for Business - January 2020 Requirements gathering - Spring and Summer Terms 2020 Gradual migration of all users to Teams Calling - Summer Term 2020
- Headsets given out - ongoing
- Handsets installed - starts September 2020 (ongoing as campus opens)
- Collect old equipment - September 2020 (ongoing as campus opens)
- End of project - 30 September 2020
This is for everybody who uses the university telephone system, i.e. everyone with a computer account on the Whiteknights, London Road, Greenlands and Malaysia campuses.
What do you want to do?
Teams Set up Guide - Setting up Teams
Headset Quick Start Guide - Headset Quick Start Guide (PDF)
Phone Quick Start Guide - Phone Quick Start Guide (PDF)
Microsoft Teams: Quick Reference Guide - Teams User Interface (PDF)
Teams overview - Chat, Calls and Meetings - Communication introduction (PPS)
Teams walkthrough - How to make a call (PowerPoint Show)
Teams walkthrough - Managing Meetings (PowerPoint Show)
Call pick up groups, delegates, hunt groups etc. - Advanced calling features (PPS)
Download Teams: https://teams.microsoft.com/downloads
Microsoft Teams training and videos: Microsoft Teams Help Centre
Five minute video showing you Teams: Microsoft Teams demo
Please contact us via the IT Service Desk: email@example.com
Getting started with Teams: Teams Quick Start Guide