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Communicating with Teams

Remote working

Here are some useful guides for homeworking:

Headsets & Teams telephones

Headsets: Available for collection, or can be posted for a small charge if you are working from home due to Covid-19.

Contact the Post Room to pick up or post: postroom@reading.ac.uk

Teams Telephone Handsets: These are being installed in buildings during September and October. Priority is being given to shared areas where a phone is necessary. If you asked for a handset for accessibility reasons, you will be contacted by the Service Desk for an initial discussion.

If you requested a handset but have picked up a headset, please let us know if you still want a handset.

What are we doing?

The Communicating with Teams project is replacing the existing telephone equipment with Microsoft Teams. Teams can be used either with a headset plugged into your computer, on a phone, or via an app on your mobile.

As with everything, Covid-19 has altered some of our initial plans, and delayed others.

Timescales:

  • Awareness sessions - Autumn Term 2019
  • Move Skype for Business users to Teams - weekend of 4/5 January 2020
  • Removal of Skype for Business - January 2020
  • Requirements gathering - Spring and Summer Terms 2020
  • Gradual migration of all users to Teams Calling - Summer Term 2020
  • Headsets given out - ongoing
  • Handsets installed - starts September 2020 (ongoing as campus opens)
  • Collect old equipment - September 2020 (ongoing as campus opens)
  • End of project - 30 September 2020

This is for everybody who uses the university telephone system, i.e. everyone with a computer account on the Whiteknights, London Road, Greenlands and Malaysia campuses.

What do you want to do?

Download guides

Teams Set up Guide - Setting up Teams

Headset Quick Start Guide - Headset Quick Start Guide (PDF)

Phone Quick Start Guide - Phone Quick Start Guide (PDF)

Microsoft Teams: Quick Reference Guide - Teams User Interface (PDF)

Teams overview - Chat, Calls and Meetings - Communication introduction (PPS)

Teams walkthrough - How to make a call (PowerPoint Show)

Teams walkthrough - Managing Meetings (PowerPoint Show)

Call pick up groups, delegates, hunt groups etc. - Advanced calling features (PPS)

Useful links

Download Teams: https://teams.microsoft.com/downloads

Microsoft Teams training and videos: Microsoft Teams Help Centre

Five minute video showing you Teams: Microsoft Teams demo

Feedback

Please contact us via the IT Service Desk: itservicedesk@reading.ac.uk

Next topic

Getting started with Teams: Teams Quick Start Guide