University of Reading cookie policy

We use cookies on reading.ac.uk to improve your experience, monitor site performance and tailor content to you.

Read our cookie policy to find out how to manage your cookie settings.

Communicating with Teams

Remote working

Here are some useful guides for homeworking:

Headsets & Teams telephones

Headsets: Available for collection, or can be posted for a small charge if you are working from home due to Covid-19.

Contact the Post Room to pick up or post: postroom@reading.ac.uk

Teams Telephone Handsets: These are being installed in buildings during September and October. Priority is being given to shared areas where a phone is necessary. If you asked for a handset for accessibility reasons, you will be contacted by the Service Desk for an initial discussion.

If you requested a handset but have picked up a headset, please let us know if you still want a handset.

What are we doing?

The Communicating with Teams project is replacing the existing telephone equipment with Microsoft Teams. Teams can be used either with a headset plugged into your computer, on a phone, or via an app on your mobile.

As with everything, Covid-19 has altered some of our initial plans, and delayed others.


  • Awareness sessions - Autumn Term 2019
  • Move Skype for Business users to Teams - weekend of 4/5 January 2020
  • Removal of Skype for Business - January 2020
  • Requirements gathering - Spring and Summer Terms 2020
  • Gradual migration of all users to Teams Calling - Summer Term 2020
  • Headsets given out - ongoing
  • Handsets installed - starts September 2020 (ongoing as campus opens)
  • Collect old equipment - September 2020 (ongoing as campus opens)
  • End of project - 30 September 2020

This is for everybody who uses the university telephone system, i.e. everyone with a computer account on the Whiteknights, London Road, Greenlands and Malaysia campuses.

What do you want to do?

Download guides

Teams Set up Guide - Setting up Teams

Headset Quick Start Guide - Headset Quick Start Guide (PDF)

Phone Quick Start Guide - Phone Quick Start Guide (PDF)

Microsoft Teams: Quick Reference Guide - Teams User Interface (PDF)

Teams overview - Chat, Calls and Meetings - Communication introduction (PPS)

Teams walkthrough - How to make a call (PowerPoint Show)

Teams walkthrough - Managing Meetings (PowerPoint Show)

Call pick up groups, delegates, hunt groups etc. - Advanced calling features (PPS)

Useful links

Download Teams: https://teams.microsoft.com/downloads

Microsoft Teams training and videos: Microsoft Teams Help Centre

Five minute video showing you Teams: Microsoft Teams demo


Please contact us via the IT Service Desk: itservicedesk@reading.ac.uk

Next topic

Getting started with Teams: Teams Quick Start Guide