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Communicating with Teams

Remote working

Here are some useful guides for homeworking:

Headsets & Teams telephones

Headsets: Available for collection from the Post Room, or can be posted for a small charge if you are working from home due to Covid-19. Contact the Post Room to pick up or post: postroom@reading.ac.uk

Webcams need to be purchased through your department (through XMA).

Teams Telephone Handsets: New Teams handsets continue to be installed and are in all teaching spaces and shared areas (Whiteknights and London Road). If you are missing a handset, please contact the IT Service Desk (link on right). 

Old handsets: Old handsets should be collected together for collection and disposal. If we're replacing an old handset with a Teams handset the engineer will pick it up, but for all individual handsets you need to book a collection through the IT Service Desk. 

Telephone extension numbers: Your Teams telephone number is like your email address, it belongs to you. If your department needs to keep a telephone number, you should let IT know so we can reserve it, otherwise numbers from leavers will be recycled. If someone doesn't have a dial pad/telephone number and needs external calling, raise a ticket on the IT Service Desk (this applies to new starters as well). 

What do you want to do?

Download guides

Teams Set up Guide - Setting up Teams

Headset Quick Start Guide - Headset Quick Start Guide (PDF)

Phone Quick Start Guide - Phone Quick Start Guide (PDF)

Microsoft Teams: Quick Reference Guide - Teams User Interface (PDF)

Teams overview - Chat, Calls and Meetings - Communication introduction (PPS)

Teams walkthrough - How to make a call (PowerPoint Show)

Teams walkthrough - Managing Meetings (PowerPoint Show)

Call pick up groups, delegates, hunt groups etc. - Advanced calling features (PPS)

Useful links

Download Teams: https://teams.microsoft.com/downloads

Microsoft Teams training and videos: Microsoft Teams Help Centre

Five minute video showing you Teams: Microsoft Teams demo

Feedback

Please contact us via the IT Service Desk: itservicedesk@reading.ac.uk

Next topic

Getting started with Teams: Teams Quick Start Guide