Communicating with Teams
Here are some useful guides for homeworking:
- How to set up and hold a conference call in Teams
- How to turn an Outlook meeting into a Teams meeting
- How to set up a call pick up group
- Troubleshooting headset problems
- Roles in a Teams meeting - (managing large meetings)
- Policy guidelines for using Microsoft Teams (chat, storage and recording meetings): Guidelines for using Microsoft Teams
Headsets & Teams telephones
Headsets: All new headsets should be purchased through your department via XMA. We supplied Sennheiser SC75 and Jabra headsets, but any headset with a microphone and USB connection is suitable.
Webcams also need to be purchased through your department (through XMA).
Teams Telephone Handsets: If you are missing a handset in a shared area, please contact the IT Service Desk (link on right).
Old handsets: Old handsets should be collected together for collection and disposal. Local admin staff can book a collection using this form: Place a Request - Telephony Services If we're replacing an old handset with a Teams handset the engineer will pick it up.
Telephone extension numbers: Your Teams telephone number is like your email address, it belongs to you. If your department needs to keep a telephone number, you should let IT know so we can reserve it, otherwise numbers from leavers will be recycled. If someone doesn't have a dial pad/telephone number and needs external calling, raise a ticket using the form on the Office 365- Teams page on the IT Self Service portal. This applies to new starters as well.
What do you want to do?
Teams Set up Guide - Setting up Teams
Headset Quick Start Guide - Headset Quick Start Guide (PDF)
Phone Quick Start Guide - Phone Quick Start Guide (PDF)
Microsoft Teams: Quick Reference Guide - Teams User Interface (PDF)
Teams overview - Chat, Calls and Meetings - Communication introduction (PPS)
Teams walkthrough - How to make a call (PowerPoint Show)
Teams walkthrough - Managing Meetings (PowerPoint Show)
Call pick up groups, delegates, hunt groups etc. - Advanced calling features (PPS)
Download Teams: https://teams.microsoft.com/downloads
Microsoft Teams training and videos: Microsoft Teams Help Centre
Five minute video showing you Teams: Microsoft Teams demo
Please contact us via the IT Service Desk: email@example.com
Getting started with Teams: Teams Quick Start Guide