University of Reading cookie policy

We use cookies on to improve your experience, monitor site performance and tailor content to you.

Read our cookie policy to find out how to manage your cookie settings.

Communicating with Teams

Remote working

Here are some useful guides for homeworking:

Headsets & Teams telephones

Headsets: Available for collection from the Post Room, or can be posted for a small charge if you are working from home due to Covid-19. Contact the Post Room to pick up or post:

Webcams need to be purchased through your department (through XMA).

Teams Telephone Handsets: New Teams handsets continue to be installed and are in all teaching spaces and shared areas (Whiteknights and London Road). If you are missing a handset, please contact the IT Service Desk (link on right). 

Old handsets: Old handsets should be collected together for collection and disposal. If we're replacing an old handset with a Teams handset the engineer will pick it up, but for all individual handsets you need to book a collection through the IT Service Desk. 

Telephone extension numbers: Your Teams telephone number is like your email address, it belongs to you. If your department needs to keep a telephone number, you should let IT know so we can reserve it, otherwise numbers from leavers will be recycled. If someone doesn't have a dial pad/telephone number and needs external calling, raise a ticket on the IT Service Desk (this applies to new starters as well). 

What do you want to do?

Download guides

Teams Set up Guide - Setting up Teams

Headset Quick Start Guide - Headset Quick Start Guide (PDF)

Phone Quick Start Guide - Phone Quick Start Guide (PDF)

Microsoft Teams: Quick Reference Guide - Teams User Interface (PDF)

Teams overview - Chat, Calls and Meetings - Communication introduction (PPS)

Teams walkthrough - How to make a call (PowerPoint Show)

Teams walkthrough - Managing Meetings (PowerPoint Show)

Call pick up groups, delegates, hunt groups etc. - Advanced calling features (PPS)

Useful links

Download Teams:

Microsoft Teams training and videos: Microsoft Teams Help Centre

Five minute video showing you Teams: Microsoft Teams demo


Please contact us via the IT Service Desk:

Next topic

Getting started with Teams: Teams Quick Start Guide