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Apple Device Management

Enrolling your University owned Apple device comes with many benefits and is essential if you require IT support if you have any issues or problems with your Apple device. The process should take no longer than 5 minutes, and you will have the same functionality and permissions after enrolment as before, plus some additional benefits.

  • Wipe your device if it is lost or stolen
  • Reset forgotten passcode
  • Recover device locked to staff member no longer at the University
  • Manage OS and application updates
  • Manage security updates
  • Access to University of Reading licensed software

Click one of the options below to open the enrolment guide for your Apple device.

New Device

If you have a new Apple device you will automatically be guided through the enrolment process when you set up your device.

Reference guides are available here if you want to verify the steps in the process:

Classroom Devices

If you use Apple Devices to support teaching or events please contact the IT Service Desk.

'Sierra or earlier' or 'High Sierra or later' for Mac

The guide on the Apple web page will help you determine which operating system version your Mac is using.


Q: Can I enrol my personal Apple Device?

A: There are no current plans for supporting staff member's personal Apple devices.

Q: How do I know which Mac guide to use?

A. Depending on your Mac operating system you will have to follow one of two versions of the enrolment process. The guide on the Apple website gives instructions on how to find out which operating system your Mac is using.

Q: Will Apple Device Management track my location?

A: No, however it can be used to locate your lost device.

Q: Will Apple Device Management track how I use my device?

A: No , but it can be used to understand what versions of software your device uses.