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Communicating with Teams – University of Reading

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Communicating with Teams

REmote working

Here are some useful guides for homeworking:

How to set up and hold a conference call in Teams

How to turn an Outlook meeting into a Teams meeting

How to set up a call pick up group

Troubleshooting headset problems

Policy guidelines for using Microsoft Teams (chat, storage and recording meetings): Guidelines for using Microsoft Teams

Following the updated Government advice on 23/03/20, we are unable to hand out headsets as nobody is present on campus.

What are we doing ?

The project will resume in April, when we will continue with individual and departmental requirements for the move to Teams telephony for all.

The Communicating with Teams project is replacing the existing telephone equipment with Microsoft Teams.  Teams can be used either with a headset plugged into your computer, on a phone, or via an app on your mobile.

In the Autumn Term we ran some sessions to familiarise people with Microsoft Teams and the chosen equipment. If you missed these, the slides from the presentation are linked to the left under "Things to Do".

At the moment we are busy sending out requirements forms to every member of staff in the university, and giving headsets out to people.


  • Awareness sessions - Autumn Term 2019
  • Move Skype for Business users to Teams - weekend of 4/5 January 2020
  • Removal of Skype for Business  - January 2020
  • Requirements gathering - Spring Term 2020
  • Headsets and handsets given out - Spring Term 2020
  • Migrate all users and collect old equipment - Summer Term 2020

This is for everybody who uses the university telephone system, i.e. everyone with a computer account on the Whiteknights, London Road, Greenlands and Malaysia campuses. 

What do you want to do?




Download guides

Teams Set up Guide -  Setting up Teams

Headset Quick Start Guide - Headset Quick Start Guide (PDF)

Phone Quick Start Guide - Phone Quick Start Guide (PDF)

Microsoft Teams: Quick Reference Guide - Teams User Interface (PDF)

Teams overview - Chat, Calls and Meetings - Communication introduction (PPS)

Teams walkthrough - How to make a call (PowerPoint Show)

Teams walkthrough - Managing Meetings (PowerPoint Show) 

Call pick up groups, delegates, hunt groups etc. - Advanced calling features (PPS)

Useful links

Download Teams:

Microsoft Teams training and videos: Microsoft Teams Help Centre

Five minute video showing you Teams: Microsoft Teams demo  


Email us at Unified Communications Project Team or contact us via the IT Service Desk

Next topic

Getting started with Teams:  Teams Quick Start Guide

project blog

Find us on "Working with Teams", channel "Updates and News".

Updates and News

Need help?

Email us:  Unified Communications Project Team

Contact us via the IT Service Desk

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