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Reset your password

You can now reset your password directly at or by going to and clicking 'Can't access your account?' on the login screen.

PLEASE NOTE: If you are on campus, please forget the Wi-Fi network eduroam on all Devices. Once you have changed the password as instructed below, connect to eduroam again with the new password. This will prevent your account from locking due to eduroam repeatedly trying to auto-connect using the old password. Please note that it can take up to 20 mins for your new password to sync.

I want to change my existing password

Go to or and click 'Can't access your account?' on the login screen. Enter your username and select ‘I know my password.


I don't know my username

For students, your username will be in the format of (example), including Henley Business School students.

For staff it's in the format of (example) .

If you are still unsure, please raise a ticket by emailing or calling +44 (0)118 378 6262 and one of the team can help.


I don't know my password

Go to Enter your username and select ‘I’ve forgotten my password’.

*This services requires you to have set up Multi Factor Authentication. If you haven't, the site will inform you of this and instruct you to contact your Administrator.
AHEP students will also have to raise a ticket with DTS for a password reset.

To raise a ticket, email or call 0118 378 6262.

How do I reset my password?

Follow the short guide below to be guided through the new process.

1. Go to

Go to 

2. Click ’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter your username in the format of (example) for students or for staff

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verification

Depending on what you have set up, there are several options for verifying yourself with your username.

  • Email my alternative email address
  • Send a text to my mobile phone number
  • Call my mobile phone number
  • Enter a code from my authenticator app

Email my alternative email address

If you choose this option, an email will be sent to the alternative email address you gave when setting up MFA (remember that you won't be able to get in to your UoR email unless you are already signed in, so this needs to be a personal email address). 

On the next page enter the verification code from the email into the text field and click 'Next'.

Verify yourself by sending a text or a call to a mobile phone number

If you choose either of these options, you will be asked to verify yourself via a text message or phone call. Enter the phone number you provided (as per the last two digits shown) and click ‘Next’.

 You will receive a text or an automated phone call with a verification code. Enter the verification code into the text field and click ‘Next’

Enter a code from your Authenticator app

With this option, you will need to open the Authenticator app on your mobile.

When prompted, open the Authenticator app. This will display a code. Enter the verification code into the text field and click ‘Next’


7. Enter your new password

The final step. Make sure the password you choose is strong.



If not onsite, Staff are advised to connect to VPN for a short period after a password change if using a University of Reading managed computer. Click here for more info on Remote Working.

Updated by lm920207 on 28/06/23