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Reset your password

Students can now reset their password directly at or by going to and clicking 'can't access your account' on the login screen.


I don't know my username

For students, your username will be in the format of (example), including Henley Business School students. For staff it's in the format of (example).

If you are still unsure, please raise a ticket by emailing or calling +44 (0)118 378 6262 and one of the team can help.


I already know my username and password but want to change it anyway

Go to or and clicking 'can't access your account' on the login screen. Enter your username and select ‘I know my password.


I don't know my password

Go to Enter your username and select ‘I’ve forgotten my password’.

*This services requires you to have set up Multi Factor Authentication. If you haven't, the site will inform you of this and instruct you to contact your Administrator.
AHEP students will also have to raise a ticket with DTS for a password reset.

To raise a ticket, email or call 0118 378 6262.


How do I reset my password?

Follow the short guide below to be guided through the new process.

1. Go to

Go to 

2. Click ’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter your username in the format of (example) for students or for staff'

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verify yourself by phone number

Now you will be asked to verify yourself via a text message or phone call. Enter your phone number and click ‘Next’

7. Enter the verification code given to you by text or call

Now enter the verification code given to via text or over the phone call into the text field and click ‘Next’

8. Enter your new password

Staff are advised to connect to Pulse Secure VPN for a short period after a password change if using a University of Reading managed computer. Click here for more info on Remote Working.

Updated by lm920207 on 09/11/22