Digital Technology Services

DTS Self Service Portal

Our Self Service Portal has changed!

For all IT queries, requests and issues, use your University log in credentials to log in to:

To report an incident or ask us something not covered by a request form, please use the "Raise an IT Issue" button. 

DTS News & Updates

Here is the news:

NEW: Don't Make It Easy for Them! Cybersecurity Awareness

NEW: Additional laptop loan lockers for students

ServiceNow for IT support

Connecting a personal device to eduroam

Weekly maintenance window

To subscribe to our email news, dts-information, please send us an email. 

Also see previous News posts.

Software & applications

Microsoft 365 is provided for all staff and combines Outlook email and calendar, OneDrive file storage, Office Online apps and Microsoft Teams. For other software, including curriculum software, please see Apps Anywhere

Smart Working

The way we work is changing. Sometimes you may be working from home or off campus. Please ensure you have everything you need such as Microsoft Teams, VPN, software and apps. Be aware of Security issues and how to keep yourself safe online.

How to contact DTS

Contact us via:

  • Telephone: 0118 378 6262
  • Web: IT Self Service Portal (ServiceNow)
  • In person: IT Counter in Whiteknights Library (First Floor)

Opening hours:

You can submit requests online via the Self Service Portal at any time, however they are only dealt with during opening hours.

*What can out of hours support help with?

Semester opening hours

  DTS Portal  Telephone IT Counter
Monday - Friday 08:00-18:00 24 hour service* 08:00-17:00
Weekend Closed 24 hour service* Closed

Vacation opening hours

Please check Library opening hours as this affects the IT Counter hours. 

  DTS Portal  Telephone IT Counter
Monday - Friday 08:00-18:00 24 hour service* 08:30-17:00
Weekend Closed 24 hour service* Closed

Connecting to eduroam?
If you are having issues connecting to eduroam on a personal device, please check you have the MARVIS CLIENT installed! From 15/07/26 you will not be able to use your username/password. 
System status

To see the current status of our systems, check out the DTS Status Hub.

To sign up for alerts, please Subscribe to Status Hub.

Top queries
Policies & Procedures

Please contact your Business Relationship Manager about digital strategy and services.