Eduroam Wi-Fi troubleshooting

Many eduroam (or any Wi-Fi) connectivity problems can be fixed by checking settings. Here are some troubleshooting steps you can try for yourself: 

Make sure that you're in an area with eduroam

Check that you can see "eduroam" where you are.

Do you have a saved network which is preventing connection?

If you're a Mac user make sure eduroam is your preferred network.

Is your device showing the right (UK) time?

Check that your date/time is correct - the date/time must be accurate to within 1 hour in order to connect.

Check your Wi-Fi is on

Toggle Wi-Fi off and then on again to make sure you're connected to the closest Wi-Fi access point which will have the best signal.

Remove eduroam and re-add it on your device

If you already have eduroam but it won't connect, forget (or delete) it and reconnect following our instructions.

Make sure your device is up to date with OS and security patches

Check your device for software updates, and install them (you'll need to be on a different network for this to work)

Restart your device

Switch it off and on again :)

Problems at a particular spot on campus

If your eduroam connection works fine everywhere else but you can't connect in a particular spot, report the coverage issue to the IT Service Desk. We'll need to know where you were, what time, and where you were trying to get to.

Possible outage in your area

It is always possible there's an issue with eduroam. Check DTS Status Hub for outage reports.

Errors with using the Marvis App

• You need the Marvis App to connect to eduroam, so if you've uninstalled it you'll need to reinstall
• Ensure you have the correct network profile provisioning link (you cannot Google this or use a different link). No other profile will work.
• Check you have saved the network profile correctly and it shows in the Marvis App (Android especially, you may need to turn your phone horizontally to see a "Save" button)
• Uninstall the Get Eduroam app (if you have it) and try again 
• Uninstall the Marvis App, forget the eduroam network and try again

Known Errors with the Marvis Client App

This is a list of known errors with the Marvis Client App

• Android phone error: This XML file does not appear to have any style information associated with it
• No "Save" button (Android) - turn your phone horizontally to see a "Save" button

Page created by lm920207 on 24/02/26