Eduroam troubleshooting
Verify your username/email address and password
Your username for eduroam is in the format ab123456@reading.ac.uk (this is not your email address).
Make sure that you're trying to connect to the correct network
Check that you are trying to connect to "eduroam", and not one of the other wi-fi networks.
Try removing eduroam and re-adding it on your device
If you already have eduroam but it won't connect, forget (or delete) it and reconnect following our instructions.
NB If you're a Mac user make sure eduroam is your preferred network.
Check your Wi-Fi is on
Toggle Wi-Fi off and then on again to make sure you're connected to the closest Wi-Fi access point which will have the best signal.
Make sure your device is up-to-date
Check your device for software updates, and install them (you'll need to on a different network for this to work)
Restart your device
Switch it off and on again :)
Problems at a particular spot on campus
If your eduroam connection works fine everywhere else but you can't connect in a particular spot, report the coverage issue to the IT Service Desk. We'll need to know where you were, what time, and where you were trying to get to.
Possible outage in your area
It is always possible there's an issue with eduroam. Check DTS Status Hub for outage reports.
Page updated by lm920207 on 03/07/24