The University of Reading campus Wi-fi is called eduroam and is free to use for all staff and students.

The Marvis Client application

We use an application you install on your device called “Marvis Client” to control access for personal devices. With the Marvis App each device holds a digital certificate, giving you smoother access and stronger protection across all your devices.

This app needs to be installed on each device you are using to connect to eduroam. Once set up, your device will connect automatically. You won’t need your username and password (after initial set up) as authorisation is stored on the device.

Minimum requirements

You must be running a current supported operating system (one which is still receiving updates):

• iOS for iPhone or iPad: 18 (or 26)
• Android: 13, 14, 15, 16
• ChromeOS: 133, 134, 136, 137, 138
• MacOS :14 Sonama, 15 Sequoia, 26 Tahoe
• Windows: Windows 11 23H2

If you are not on one of the above, you will not be able to use eduroam until you have updated your device to a current supported version.

If you are a Linux user, please raise a ticket with the IT Service Desk for help with manual settings.

Instructions

These instructions are only for personal devices. Do not use these instructions for connecting a University of Reading managed device to eduroam. 

1. Go to the UoR Juniper Mist Portal (sign in with your normal UoR credentials). A QR code is provide above.
2. Download and install the App (Marvis Client) from the Portal webpage. If you already have it installed you can skip this step.
3. Return to the UoR Juniper Mist Portal webpage and Install the network profile.
4. Allow the App access to eduroam when asked.
5. The app will now connect your device to eduroam

You will need to download and install the Marvis Client to each device you connect to eduroam.

Do not uninstall the client as it is needed to keep the eduroam certificate up to date.

University of Reading managed devices

Managed devices (those provided by the University via DTS) have the required settings and will maintain eduroam connection without you needing to do anything. If your managed device is not connecting and you can’t see the Marvis client, please raise a ticket with the IT Service Desk.

Which devices can't connect to the Eduroam Wi-Fi network?

Some devices are unable to connect to the Eduroam Wi-Fi network, including:

• Devices that do not support 802.1x Wi-Fi authentication
• Devices that do not support TLS 1.2 for 802.1x Wi-Fi authentication

Some example devices that cannot connect to Eduroam; Amazon Alexa, Google Mini.

Help and Support

If you have a question or need assistance please contact the IT Service Desk.

Page created by lm920207 on 16/01/26