Information about Marvis

The Wi-Fi infrastructure at the University of Reading is provided by Juniper Networks. There are hundreds of Juniper Mist WAPs (Wireless Access Points) all around the University which provides the Wi-Fi for our staff, students and visitors. Marvis (Mist AI) monitors the network, constantly learning from the telemetry data it collects from the Mist WAPs and the devices connected to them. Marvis uses this data to deliver customised insights and network automation.

The Marvis Client app from Juniper Networks

The Marvis Client app is a secure provisioning tool which simplifies connection of user devices to the Juniper Mist WAPs. Installed on user devices, it provides:

• Automatic installation of secure Wi-Fi profiles and certificates
• Certificate based authentication (no passwords)
• Automatic renewal of credentials before expiration
• Access governed by centralised policies

The Marvis Client also collects real-time network data which can assist the Marvis AI driven troubleshooting and automation.

What info does Marvis collect and what permissions are needed?

The Marvis Client collects data on how your device interacts with Wi-Fi, to provide a comprehensive view of the device’s network experience. This is not shared with third parties.

Juniper Networks adheres to the following guidelines:

• The Marvis Client installs the wireless and certificate profiles only after authentication.
• Juniper Mist does not share personal data with third parties.
• Device identity is managed securely within the Juniper Mist cloud

Your device may ask for location permissions (we have seen this on Android phones), but there are no mandated permissions and you may choose to not share your location.

Frequently Asked Questions (FAQs)

We've collected some FAQs from our pilot and early adopter sessions. 

Where can I get the app I need to connect to eduroam? 

You can download the Marvis Client App from the UoR Juniper Mist Portal, or it is available from the Microsoft Marketplace for Microsoft Windows, Apple App Store for macOS and iOS and Google Play Store for Android devices (including ChromeBook and Android based tablets).

Which app is the one that I need?

If you find more than one app, make sure you get the right one. The app is called "Marvis Client" and is published by Juniper Networks. The logo is a variant of a green square with eyes.

 In the Google Play store, the Marvis Client logo is a teal green 3D cube with two eyes.

 

 In the Apple App Store, the Marvis Client logo is a bright green square with two eyes

 

What are the minimum requirements to install the Marvis Client?

The Marvis Client application runs on most devices:

• iOS for iPhone or iPad: 16.6 or later
• Android: 12 or later
• MacOS :14 Sonama or later
• Windows: Windows 10 or 11

As per the terms of the University of Reading Bring Your Own Device policy, any devices connected to the University networks (including the Wi-Fi), must be running up to date software.

Which devices can't connect to the Eduroam Wi-Fi network?

Some devices will be unable to connect to the Eduroam Wi-Fi network, as they do not support 802.1x Wi-Fi authentication or TLS 1.2 for 802.1x Wi-Fi authentication. Some example devices are: Amazon Alexa, Google Mini, PlayStation, Nintendo Switch, Xbox (early models), Kindle Reader (basic model), Apple TV (early models).

I can’t install the app – how do I get onto eduroam Wi-Fi?

You will need the app to use our free eduroam Wi-Fi on a personal device. If you have issues with downloading the app you may need to update your device’s operating system to the latest version.

I don’t want to keep this app on my phone – can I uninstall it?

You will need to have the app on your device We recommend you leave it on your device but you can uninstall it once you have successfully connected. If you have any issues connecting to eduroam in the future, you will need to reinstall Marvis then.

How do eduroam guest accounts for visitors (EVA) work?

There is no change. If you have a visitor they will need to get an EVA account username and password. When connecting to eduroam as the device won’t have a certificate, they will be asked for username and password.

What about people visiting from other institutions? Do they need the app just for Reading?

Academic visitors join with their institution’s username/password exactly as they do now. If they have the Marvis Client for their home institution then authentication has been already been provided and the device will connect to eduroam at the University of Reading without additional authentication being needed.

Page updated by lm920207 on 13/02/26