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DAVID WALLACE
Director of Campus Planning
Campus Planning empowers the Estate directorate to deliver the Estate Strategy and support University growth through smarter processes and strategic space management. We drive delivery through our two specialist teams: Engagement, Processes & Systems (EPS) and Space & Asset Management (SAM).
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ELIZABETH EVANS
Head of Engagement Process & Systems
The Engagement, Process, and Systems (EPS) team is responsible for driving Customer Engagement, managing Business Processes, and overseeing Systems to ensure a robust and consistent approach to stakeholder engagement and operational excellence across the Estates Directorate. Our remit encompasses core business activities such as the operation of the Computer-Aided Facilities Management (CAFM) system: Concerto, helpdesk services, financial control, procure-to-pay (P2P) processes, reporting, and campus services including parking, lost property, and visitor management.
MICHELE FACER
Head of Space & Asset Management
The Space & Asset Management team is responsible for managing property data. This data is critical to our ability to proactively manage the estate in terms of what assets we have, how we are using them and how we should use them in future. The focus for the team is primarily buildings and the spaces inside them, particularly student facing spaces and the impact they have on student experience. They provide specialist advice and manage the policies and standards relating to space allocation, space use, and space design. They are responsible for the Space Action Plan – a strategic approach to managing space to support the Estate Strategy and the University’s aims against our forecast growth. In addition to the management of space, this team also look after internal and external wayfinding and signage.
HIGHLIGHTS
- This summer marked an exciting milestone as we launched Concerto—our brand-new Estates CAFM system. Designed to streamline processes and boost efficiency across the University, Concerto is transforming the way we work.
- To unlock Concerto’s full potential, we’ve introduced a dynamic Super User Forum bringing together key departmental representatives. This collaborative space helps us share insights, optimise each module, and ensure the system delivers maximum value.
- The Space & Asset Management Team are working on key deliverables across the estate. These include:
⚬ Utilisation monitoring to optimise occupancy and use of space.
⚬ Developing new ways to visualise and manage Estate related data via the use of geospatial software (ArcGIS).
⚬ Managing a rolling programme of refurbishment for teaching and study spaces.
⚬ Renewing our Wayfinding & Signage standards and piloting the use of digital signage.
⚬ Updating policies and procedures to reflect new ways of working and to increase process efficiency.