Device Lifecycle FAQs
Frequently Asked Questions
Here are some of the Frequently Asked Questions which have been gathered by the team. We will update this page as work progresses and we come across more questions.
Questions
Can we replace current desktops with new desktops through the programme?
Can I have a laptop in the office and a second laptop for home use?
My computer (desktop/laptop) is working fine – why should it be replaced?
My device is faulty but my department bought it. Who do I return it to for repair?
What should be done with the laptop of a staff member who leaves the University?
Can I keep using my personal device?
What should I do if my device becomes faulty?
What should I do with non standard devices which we no longer need?
I have a question about the Device Lifecycle project – who can I contact?
Answers
Can we replace current desktops with new desktops through the programme?
Device Lifecycle provides standard model laptops, in line with the New Ways of Working policy. New desktops can be ordered by your department through the Hardware Exception process.
Can I have a laptop in the office and a second for home use?
We do not provide separate equipment for remote working. The University is committed to providing appropriate equipment for a colleague to perform their role on campus, which as we move to more flexible spaces will involve the provision of suitable portable devices, i.e. laptops. For more information on Smart Working, see the relevant pages on the HR website.
My computer (desktop/laptop) is working fine – why should it be replaced?
This is a strategic decision made by the University. Replacing all staff computers with standardised, easy to support-and-use, modern, portable devices is part of University’s Smart Working Framework.
This would not be standard and so you would need to submit a hardware exception form. If approved, you could order a replacement Mac desktop at full cost to the school or function.
All old and replaced devices need to be either disposed of by your department or returned to DTS for reuse within the university. Devices held in cupboards lead to out-of-date software and are a security risk as they are not patched. DTS hold loan devices, which you can borrow if you need a laptop for a short time (up to 60 days). If you need to borrow a laptopn, please completed the short-term laptop loans form on the Devices - Computers & Hardware service page.
My device is faulty but my department bought it. Who do I return it to for repair?
If any device requires repair, it should be returned to DTS so we can arrange for it to be looked at. If a repair is out of warranty or uneconomic, then DTS will provide a replacement device at no charge.
We have decided to simplify the process to offer one option this time - the Surface Laptop - for all replacement PC desktops and older laptops. This was by far the most requested from the selection offered last year and is designed to meet all but the most complex and intensive computing requirements.
If a new staff member is replacing someone who was using a standard Surface laptop, DTS will reset the device for use by the new staff member. We cannot provide devices for a vacancy in advance of the post being filled. To request a device for a new starter, please read the information on the Devices: Computers & Hardware webpage and select the appropriate form from the options listed.
What should be done with the laptop of a staff member who leaves the University?
Once a staff member has left, their laptop must be passed to DTS by the line manager or representative so that it can be wiped, reset and returned to DTS stock for reuse. Please complete the return device form, with the details of the previous user and the laptop serial number/asset number. We can collect this device from you with the power supply and dock if applicable.
Can I keep using my personal device?
DTS strongly suggests that all staff use a UoR managed device rather than a personally-owned computer for University work. If you use a personal device please ensure you read and comply with the Bring Your Own Device Policy on the IMPS (Information Management & Policy Services) website. For staff at Henley Business School there are additional obligations for Cyber Essentials Plus certification regarding using your own devices.
What should I do if my device becomes faulty?
As always, if you have any problems with your University IT equipment, log a ticket with the IT Service Desk:
- Online through the IT Self Service Portal
- In person, you can visit the IT Service Desk on the first floor of the main Library on a weekday (8am to 5pm) or weekend (9am to 5pm), during term time
- Email dts@reading.ac.uk
We will need to know your device name (or hostname) so we can get the details of your device. Our User Support team will then evaluate any slow performing or faulty devices and recommend next steps.
I have a Non-Standard device that was purchased as a ‘Hardware Exception’. How is it treated as far as disposal is concerned?
This device will have been specifically purchased with departmental funds. This means the department can keep using it on the network as long as it is still receiving security updates. The device may also be used off the network when updates finish. When it is no longer needed, please follow the DTS Reuse & Recycle Service process.
I have a question about the Device Lifecycle project – who can I contact?
Page updated by lm920207 on 20/01/25