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Setting up your audio device

How to set up your audio device

You can use a USB headset, or a Bluetooth wireless headset connected to your computer. Teams should automatically select an audio device connected and use that.

To start using your headset:

  1. Plug the USB cable in to a spare USB port on your desktop, docking station or laptop.
  2. In Teams, click on your initials or profile picture (top right of Teams screen), then go to SettingsDevices
  3. Sennheiser SCx5 USB MS will now appear in the list of audio devices. Select it to use it with Teams.
  4. Make a test call to check your audio settings. This is an automated response to check the microphone and speaker, as well as voice quality. You will get a results page to tell you if everything is OK.

You can now make calls with Teams. You can check your camera here as well (laptops, or request one from the IT Service Desk if you need one).

Secondary ringer

You can choose a secondary ringer from the drop down list of devices. This will allow you to hear your incoming Teams call from more than one device, even when a headset it plugged in.

The screenshot below shows options you may have, including separate USB speakers or internal speakers.


If you are using a PC or laptop with headset, you will only hear the ringer if your computer is awake and active (i.e. not on screensaver). If you've locked the screen or logged out, you won't get any call notifications. For this reason, you should set up call divert on no answer to a mobile number or voicemail, as well as the secondary ringer.

See "Calling Options" for how to set up call divert to voicemail: Teams Calling Options


Setting up how calls are handled (including call forwarding and call divert):

Teams Calling Options

Back to Teams settings page: Setting up Teams