Professional Services

Professional Services teams are the operational backbone of the University. AI tools can help manage large-scale operations, streamline complex internal processes, and drastically improve service delivery turnaround times across all departments.

Streamlining Internal Processes

Whether navigating complex compliance frameworks, managing university web assets, or supporting staff and students directly, AI allows Professional Services teams to rapidly structure information and deploy communications at scale.

HR & Policy Navigation

Use Case: Querying lengthy internal documents.

Example Prompt: "Based on this uploaded 80-page staff handbook, outline the exact steps a line manager must take to process a flexible working request, and draft a templated email response acknowledging the request."

Student Support & Welfare

Use Case: Making procedures accessible and clear.

Example Prompt: "Take this formal, legal-heavy document explaining the mitigating circumstances policy, and rewrite it into a plain-English, supportive, and easy-to-read guide for first-year students."

IT & Digital Technology Workflows

For technical and digital teams, AI is a core asset for managing service desks and web infrastructure:

  • Documentation: Draft internal Knowledge Base (KB) articles and Standard Operating Procedures (SOPs) simply by explaining the technical process to the AI.
  • Web Indexing & SEO: Rapidly generate metadata, alt-text, tags, and descriptive copy required for indexing content on the university domain.
  • Data Analysis: Analyse large exports of IT helpdesk tickets to identify common recurring issues and generate proactive communication strategies.

Service Delivery

Enhance the speed and quality of departmental services:

  1. Generate comprehensive project plans and timelines.
  2. Draft unbiased, initial versions of job descriptions based on required skill lists.
  3. Synthesise onboarding materials for new departmental hires.

Marketing & Communications

  • Brainstorm copy and modern layout ideas for promotional campaigns.
  • Draft engaging social media content tailored to different platforms.
  • Translate complex university initiatives into compelling external press releases.

Cross-Departmental Collaboration

Professional Services teams often coordinate across the entire university. Use AI to summarise long email threads between multiple stakeholders, extract actionable next steps, and ensure alignment by generating clear, concise status updates for leadership teams.

Security Reminder

Ensure you are strictly adhering to GDPR and the University's information security policies. Never pass identifiable staff or student personal data, financial records, or sensitive HR files through any AI platform without explicit, documented departmental clearance.

These pages are currently in beta. To give feedback, please contact DTS at ai.training@reading.ac.uk.