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Setting up delegates

A delegate is someone who makes and receives calls on your behalf. Any calls for you will come through to your delegate and they are able to manage calls for you. You can choose whether your phone rings too, and your delegate can choose how they are alerted to calls for you.

This is sometimes called boss/admin.

You can also use this to cover a telephone number when someone is absent for a while.

If you are a delegate for someone else, this is also where you can choose how you are notified when a call comes in.

Microsoft training link: Sharing a phone line with a delegate

See also:

Setting up your calling options (including call divert): Teams Calling Options

Call group (or group pick up): Call Groups or Group Pick Up


Call queues (or hunt group, team line): Call Queues

Back to setting up Teams home page: Setting up Teams