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Returning to Campus: PC and Laptop checks

 Connection to University Networks

We are aware of a number of devices across campus that are at risk of login issues due to the time they have been logged off the University’s network.

This will apply to:

  • PCs on University campuses that have been switched off for more than 3 months
  • University laptops that have not connected to the VPN for more than 3 months, and have not accessed Eduroam for more than 3 months

It is important to routinely connect to the University’s VPN when working off campus to allow vital security updates and configurations to be made to your device. This is part of the University’s IT policies and ensures the safety and security of our community.

If your device has not connected to the network within this timeframe, you may see the error message “There are no logon servers available” when you next access the network on campus, and a technician will need to visit to fix this.

You will need to book an appointment, the form to do so can be found here. Instructions follow.

When entering your details you will be asked for your School/Function planned date of return and further details of your location.

(Please note on-campus PCs at London Road and Greenlands campuses have been manually updated by our User Support teams based at these campuses)

 

How do I know if this has affected me?

Campus-based PC (at Whiteknights Campus):

If you believe your office PC has not been on the network (switched off) for more than 3 months, this may mean that your PC has lost connection and you will need to book an appointment with our technicians for the day you return to campus.

You may not not be able to use your PC until this has been completed and so we would suggest that you arrange this prior to any meetings you may need to attend or deadlines. Please do not book an appointment until your return to campus has been agreed with your Head of Function or School.

Instructions to book an appointment can be found in the following sections.

University laptop (all campuses):

To check if your laptop may not have accessed VPN or Eduroam for more than 3 months, our Application & Deployment team have created a quick and easy app for you to check the status.

To access this, you will need to connect to the University’s VPN {Insert link to VPN info} and launch AppsAnywhere from appsanywhere.reading.ac.uk.

1. You will see a number of applications and you will need to click on the “DTS Secure Channel Check” option, there is a green button that will state “VPN Required”, please click this (should you not be connected to the VPN this application will be greyed out)

 

2. This will load the CloudPaging Player and you can launch the application from here.

 

3. A popup will appear confirming that you wish to perform the check, please click OK. (picture 3)

 

4. The resulting box will either state True/False, click OK again and you will be taken to a results screen that will give you further information. (picture 4)

 

5. Clicking OK again will take you to a Microsoft Forms page where you can capture the results of your check.

If your result was True and the check confirmed your device is in “good condition”, you do not need to arrange a visit. If your result was False and your device is “broken”, you will be asked to capture this via the Microsoft Forms page and our DTS Support teams will be in touch to arrange a technician to visit you on your return to campus.

Once completed, please remove the app from Cloudpaging player by highlighting the app and then selecting the 'Remove' button from the top.

Please make sure you disconnect from the VPN after completing the check. 

Booking an appointment with our User Support technicians when you have confirmed your return with your school or department

You need to book an appointment for one of our User Support technicians to visit and complete a short fix to your computer if:

  • your on-campus PC has not been on the network for more than 3 months
  • you have not been able to run the DTS Secure Channel Check on your University laptop
  • your University laptop has failed the DTS Secure Channel Check

Their visit should take no longer than 30 minutes.

Due to the number of our colleagues at the University and the size of campus, we need to ensure that technicians are able to visit all areas and our colleagues are working effectively and efficiently. To aid us in doing so, please ensure you book your appointment in advance of your planned return to campus and schedule this for the morning of your arrival.

Please note that you will not be able to carry out any work on an affected PC until a technician has visited and be mindful of this when arranging meetings and deadlines.

To book an appointment, please use the following link:

https://forms.office.com/Pages/ResponsePage.aspx?id=xDv6T_zswEiQgPXkP_kOXxr85W6__ehIuKIZl0DZKHBURTg2T0FRSzhUSTVOVTlWQ0RVT0tCU0I3MC4u

Laptops purchased during the period March 2020 - present: DTS will contact you

If you have received a University laptop between March 2020 and now, delivered to your home address, this will need to be configured with our University image. This ensures you have the correct access to University systems and services, and also ensures important security patching can take place.

If your device has been sent to you during this period, you will be contacted by the DTS with steps to ensure your device is imaged correctly. The imaging process will wipe any stored data but information will be provided on what to save to your OneDrive for Business prior to the imaging process.

If you wish to use your device on campus prior to this, please use Eduroam to connect to the University’s network.

You do not need to log a ticket with DTS, we will be in touch.

Security and health checks

It is vitally important that all University devices have regular access to the University of Reading network, either via the VPN or logged in on campus, to ensure regular updates and security patching.

If you are aware that your device has not been connected to the network for a long period of time, or you have rescheduled/not run any updates as requested by the device, please contact our User Support technicians via dts@reading.ac.uk or the Self Service Portal to request our help.