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Return to Campus


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Counter & Support

We will be reopening the Library Service Desk Counter on Monday 14th September in readiness for student arrivals and Welcome Week. The Library will be carefully managing access to the building and whilst walk-in sessions with the Service Desk team will be available for enrolling students until the start of term, we will be providing bookable appointments from Monday 28th September. As soon as these slots are available, we will communicate how to book these.


We have worked to ensure that the Library Service Desk Counter is a safe place for you to visit. There will be a required queuing system, plenty of signage and our team will be sitting behind Perspex screens. Wearing a face mask isn’t mandatory but strongly encouraged within the Library and our Service Desk team members will be using PPE. We will be asking people to step up and step away to hand over any devices, and we will be doing the same. Thank you in advance for your co-operation with meeting these requirements.


Our IT Service Desk will also be available by email (, via the Self Service Portal and by telephone in emergencies. The telephone number is experiencing a high volume of calls and we do ask that if your query is non-urgent, you use either email or the Portal to log your query or issue. This allows our telephone service to remain available for urgent issues and from Teaching and Learning sessions.


Where you have local support from members of the DTS teams, please do not attend these locations without prior communication with DTS. We will not be operating a walk-up service. We will have members of our DTS support teams available on campus should you require an office or teaching room visit. Please note that the response times may take a little longer whilst we return to campus.


If you have any further requirements, contact DTS.


Get the student DTS guide

Click the link below to download the official PDF:

What's in the Student IT Guide?

The booklet includes information on:

  • Wi-Fi - connection instructions for a wide range of devices
  • Free Office 365 - get Word, Excel and more for free
  • Free software - download or stream the software you use for studying
  • Online storage - 1TB of free cloud storage
  • Printing - learn how to print anywhere on campus
  • Many more useful services and products

To make sure you get the most relevant information, the booklet is split into 3 sections:

  1. Day 0 - useful information for before you arrive at the University
  2. Day 1 - useful information for when you arrive at the University
  3. Week 1 - useful information for once you have settled in and started studying

Want to Contact IT?

Have an issue with a piece of technology or just want to talk to us regarding IT? Our friendly staff on the IT Service Desk are always happy to assist you via phone, email or online.

Want to see us in person? Visit us at the IT Service Desk on the 1st floor of the Library.

Visit, call 0118 378 6262 or email to contact us.