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Digital Dining


Catering Services are setting a course to recovery from the COVID-19 pandemic. Sustainable and smarter digital technology is playing a critical role to drive revenue, control staff resourcing and costs, address financial and operational challenges, and ultimately improve the student and customer experience.


At this time Catering Services has identified opportunities in student meal plans to grow this business and generate an additional estimated £2.5m additional revenue per year. 


A change in core systems is required to enable this growth opportunity, while continuing to support old and new services.



  • Grow student meal plans business - estimated revenue of £2.5-3m per year based on increased sales of meal plans.

  • Efficiency for catering and kitchen staff

  • Compliance

  • Reduces system complexity.


Strategic alignment

The solution contributes to the following University's strategic objectives for:

  • Engaged University

  • Sustainability: Financial

  • Excellence

  • Digital Strategy:

  • Growth

  • Risk/Compliance

  • Productivity benefit and a cashable saving of around £500k due to food savings/staffing savings/increased productivity.

The solution is also a must for compliance with regard to:

  • ‘Natasha’s Law’, Food Standards, UK Food Information Amendment on allergens

  • The Calorie Labelling (Out of Home Sector) (England) Regulations 2021



Start Finish
September 2022 September 2023 - Meal plans go live
  June 2024 - Replacement tills