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Travel "on the Business of the University of Reading (UK)"

If you are travelling for University business, please ensure that you read the COVID-19 Insurance and Travel FAQs.

For information on BOOKING TRAVEL, please see I want to buy > Travel including flights and train tickets.

TRAVEL BOOKING PROCESS 

To be recognized as "on business for the University of Reading" you must be a Director, Employee or Student of the Insured contracted to the UK Entity i.e. if a student you must be registered in the UK for insurance cover to be valid.  

Before you travel "on the business of the University" you must:

  • Read The University's Safety Code of Practice 38 on Overseas Travel and where it is fieldwork then Safety Code of Practice 32 also applies.
  • Risk assessment is important and wherever you are travelling you should also review the

    Risk Assessment page.

  • After reading COP38, you will need to complete the international travel risk assessment TRA1.  This will need to be authorised by your Head of School or Function.  Where the FCDO advises against all travel, or you are travelling to a sanctioned country, you will need to seek further authorisation from the Vice Chancellor before booking travel.  Your local Health and Safety Coordinator can provide further advice on risk assessment.

  • If you are a member of staff at University of Reading (UK) travelling "on business" you must complete the Overseas Staff Travel Form. Please connect to the VPN first, if off-campus.

  • If you are a student at University of Reading (UK) or RUMAL travelling, please complete the online risk management form for students on RISIS (under 'Actions' select 'Student Risk Management').

  • For guidance on how to risk assess UK (non-fieldwork) travel please see UK Travel Risk Assessment TRA2  UK travel risk assessment TRA2  - This relates to off-campus activities for staff and post-graduate students conducting UK travel for business purposes.  This is likely to be for conferences and any non-fieldwork type activities such as meetings at other Universities/Institutes. It does not include personal travel or day to day commuting to one’s place of work

 

TRAVEL INSURANCE 

The University’s Travel Insurance is provided by AIG ( American International Group UK Limited) 

Details of the Lifeline Plus Policy, a summary of its features and confirmation of cover for your trip are available here:

AIG Lifeline Travel Policy Wording

AIG Cover Confirmation Letter and Travel Pack 

Lifeline Plus virtual certificate Download Guide

Covid 19 Certificate

Lifeline Plus policy number 0010016165

Travellers can access full travel, security and assistance services directly on their mobile phones, via the Lifeline Plus Travel Assistance AppThe App features a quick-call help button, together with a geo-fenced check-in tool  that enables you to notify selected contacts that you have arrived safely and also offers the benefit of a quick claim notification service.  There is access to a  GPS enabled medical provider finder, medical translation and drug brand equivalency tools, country and city reports, security alerts and online training modules. To download the app onto an iPhone or Android device please refer to the App Download Guide

You will need the Lifeline Plus policy number 0010016165  to register

MAKING AN INSURANCE CLAIM 

As recommended the Travel Assistance App provides a wealth of features and information for your trip and it has a QUICK CALL HELP BUTTON  which will connect you immediately to emergency travel, medical and security assistance.   There is also a FILE A CLAIM option for all non-emergency claims.

Otherwise, you can contact the dedicated claims teams by phone, email or post.

For Emergency Medical Treatment or Emergency Assistance contact AIG Lifeline Plus Assistance Emergency Number immediately : +44 (0) 1273 456 463 (24 hours a day, 365 days a year). You will need to quote policy number 0010016165

Money and personal property claims - contact the Concierge Claims Service: 

Tel : 0344 892 0319 (UK Only)  +44 (0) 207 359 3433 (Worldwide)  (Open 8am-6pm Monday to Friday UK time, excluding public holidays) please state part of LUPC scheme   E-Mail: LUPCclaims@aig.com

All Other Claims including Personal Accident, Travel Cancellation or Curtailment:

Tel : +44 (0)345 602 9429 Tel +44 (0)208 253 7401  (Open 9.15am – 5pm Mon-Fri UK time)

Email: LUPCclaims@aig.com

Or By Post : The Accident & Health Claims Department, American International Group UK Limited, The AIG Building, 2 – 8 Altyre Road, Croydon CR9 2LG

Any other travel enquiries (Open 8am-6pm Mon-Fri UK time) Tel: +44 (0)1273 456 463

AIG CLAIM FORM – PERSONAL PROPERTY

AIG CLAIM FORM – CANCELLATION

AIG CLAIM FORM - MEDICAL EXPENSES 

 

FCDO

The Foreign Commonwealth and Development Office (FCDO) is a good place to start with checking information.

For a current view on political, social, and travel information in countries A to Z, please log on to the Foreign Commonwealth and Development Office website.

For general advice about travelling abroad including the latest information on coronavirus, safety and security, entry requirements and travel warnings . Please check the latest update by destination here FCDO Advice.

The University's Executive Board have approved a policy with regard to travel by staff on University business or students in connection with their studies to countries for which the Foreign  Commonwealth and Development Office (FCDO) have issued travel advisory notices.

Where advice from the FCDO not to travel is in force it is not a matter of personal decision whether to travel to the affected country, since any untoward incident would risk exposing the University reputationally, legally or both. For this reason, any proposed journey to, or within, an affected country by staff on University business or students in connection with their studies can only be made with express permission of the Vice-Chancellor.

If you have to travel to a country where the FCDO state "all but essential travel (or do not travel)" you will require Head of School approval.

SANCTIONED COUNTRIES 

Sanctions consist of a wide range of political and/or economic measures which are put in place by international, regional and state bodies with the aim of influencing the behaviour of a particular country’s regimes, individuals or groups. The types of sanctions measures put in place can vary widely including (inter alia): financial restrictions, import/export restrictions and travel bans.

Please check the latest FCDO update of ALL financial sanctions imposed in the UK here sanctioned countries

If you are travelling to one of the sanctioned countries listed below, you must complete the Sanctioned territories referral questionnaire before you travel as approval by insurers is required before cover can be provided.  Travelling to such countries can increase the risk of travel, so our insurers need to consider carefully the full details of your planned activities before travel commences. The questionnaire should be completed as soon as possible, at least 21 days prior to departure and sent to uor-insurance@reading.ac.uk.

  • Belarus
  • Crimea Region of Ukraine
  • Cuba
  • Iran
  • North Korea
  • Russia
  • Sudan
  • South Sudan
  • Syria

 

University of Reading Financial Sanctions Policy

 

ADDITIONAL INFORMATION 

Dangerous Sports and Activities

During your free time whilst on your trip overseas you may wish to participate in sports and other activities such as cycling, Scuba Diving, Skiiing.  There are generally no activity exclusions under the policy however it is recommended that the traveller use a reputable company who hold sufficient insurance.

There is one stipulation in relation to any diving undertaken in excess of 25m depth, primarily whereby diving is for research purposes.   Please contact the insurance office uor-insurance@reading.ac.uk  A copy of the risk assessment is required by insurers before cover can be confirmed.

It should also be noted that the Personal Liability section of the policy excludes claims arising whilst in operation of mechanically propelled vehicles and/or watercraft

if you have any particular details you are unsure about please contact uor-insurance@reading.ac.uk to discuss.

Incidental holiday cover

Insurers accept that from time to time insured persons will request extension of the Travel Insurance to provide cover in respect of Holiday trips in conjunction with a formal business trip. It is considered  reasonable to extend a business trip, before or after such trip for a number of days relative to the business duration.  Incidental holidays do not intend to accommodate what would normally be considered to be stand-alone holiday cover.

Following the recent transition to our new provider,a formal agreement has yet to be agreed with AIG.  Their guidance is that coverage is in place provided the leisure/holiday period is shorter in duration than the business/education trip.  Therefore whilst we continue to use the following guide we recommend if you have any particular trip details you are unsure about please contact  uor-insurance@reading.ac.uk to discuss.

Business trip duration (days) Holiday duration (days)
Less than 5 0
5-12 2
13-21 5
22-35 8
36-50 12
51-65 16
66-80 20
81-100 23
101-365 25
Over 365 28

Cover includes stopping off in another country.

 

Medication

If you take regular medication (prescribed) please ensure you take an adequate stock when you travel overseas. This travel insurance policy will not pay for asthma inhalers (for example) if you forget to take them.

Purchase cards

If you experience a problem with your university purchase card and need the limit extended or if you have any issue with your purchase card, you can contact the team on:

Email: purchasecards@reading.ac.uk

Tel: +44 (0)118 378 6135

Open 9.00am - 5.00pm Mon-Thurs UK time) & Friday 9.00am till 4.30pm.

Further information

For any other assistance please contact the Insurance Office on 0118 378 8309 or by email:  uor-insurance@reading.ac.uk.

International students who are required to travel abroad whilst at the University can obtain a Certificate of Insurance from the Insurance Office before applying for a visa from the appropriate embassy.

Up to date information about the use/benefits of the EHIC (European Health Insurance Card) can be found on the Department of Health website