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Travel Claims


The University’s Travel Insurance Policy provides comprehensive cover for staff and students travelling on University business.   

It should be noted that any Insurance cover is subject to terms & conditions and there may be restrictions and exclusions in place.  Failure to comply with these conditions may prejudice the traveller’s position to recover losses in the event of a claim.  

Assistance via the AIG Travel App

The Travel Assistance App provides a wealth of features and information for your trip and it has a QUICK CALL HELP BUTTON  which will connect you immediately to emergency travel, medical and security assistance.   There is also a FILE A CLAIM option for all non-emergency claims.

For Emergency Medical Treatment or Emergency Assistance

The UoR Travel Policy covers any eventuality of a traveller feeling unwell or suffering an accident whilst abroad - protecting against unforeseen eventualities.

Any traveller, as soon as feeling unwell, should contact the AIG Emergency Assistance line - their medical team will support where possible and appropriate, will arrange Guarantee of Payment with local medical facilities - thus removing the financial onus from the traveller. 

Contact AIG Lifeline Plus Assistance Emergency Number immediately : +44 (0) 1273 456 463 (24 hours a day, 365 days a year). You will need to quote policy number 0010016165

For Non-Emergencies & Claims

Please contact the dedicated AIG claims teams by phone, email or post.   Please note it is a requirement under the Policy that Insurers are notified as soon as reasonably practical after the event that a claim is to be made. Link to claim forms are found below and these should be sent directly to AIG as detailed on the Claim form. 

Money and personal property claims - contact the Concierge Claims Service : 

Tel :  +44 (0) 207 359 3433 (Worldwide)  (Open 8am-6pm Monday to Friday UK time, excluding public holidays) please state part of LUPC scheme   E-Mail:

All Other Claims including Personal Accident, Travel Cancellation or Curtailment:

Tel : +44 (0)345 602 9429  (Open 9.15am – 5pm Mon-Fri UK time)


Or By Post : The Accident & Health Claims Department, American International Group UK Limited, The AIG Building, 2 – 8 Altyre Road, Croydon CR9 2LG

Any other travel enquiries (Open 8am-6pm Mon-Fri UK time) Tel: +44 (0)1273 456 463

Claim Forms