Campus Cards FAQs

This page is intended to give a broad introduction to how the Campus Card works. 

1. General Information

• Campus Card: Your student/staff/associate card with a microchip for various applications.
• Getting a Card: Students get it during enrolment; staff and associates get it from Human Resources or the Library.
• Validity: The same card works throughout your time at the University.
• PIN Code: Used for door access to 24-hour PC labs and other campus doors. Find it on the Campus Card Portal.
  
  
  

2. Do I Have to Pay to Replace a Lost/Stolen/Damaged Campus Card?

• Lost Card: Yes, it costs £10 to replace.
• Stolen Card: Report the theft to Security Services and complete a Crime Report Form to get a Crime Report Number from the police. If you provide this number, the replacement is free.
• Damaged Card: No, as long as you keep the damaged card as proof you have not lost it. Take the damaged card to a student support centre if it is a student card or contact Campus Card systems for further instructions.
  
   

3. What to Do if You Lose Your Campus Card

For Students:

1. Check with Security: Visit their office in Whiteknights house or check your University email to see if Security has found your card. Lost cards are kept for two weeks before being destroyed.
2. Get a Replacement: If you're on campus, order online first then get a new card from:
   • Student Services help desk (Carrington building)
   • The reissue process will block your lost card.
3. Block Your Card: If you can't get a replacement immediately, use the Campus Card Portal to block your lost card. It may take up to an hour for the block to take effect.
4. Accommodation Access: Contact your halls manager to block the old card.
5. Transfer Services: Once you get your new card, all services should transfer automatically.

For Staff and Associates:

1. Check with Security: Visit their office in Whiteknights house or check your University email to see if Security has found your card. Lost cards are kept for two weeks before being destroyed.
2. Block Your Card: Use the Campus Card Portal to block your lost card. It may take up to an hour for the block to take effect.
3. Get a Replacement: Pay for a new card at the Library helpdesk or order your replacement staff or associate campus card online. If stolen, contact Campus Card systems for a replacement.

 

4. If I Block My Campus Card and Then Find It, Can I Re-use It?

No, once you block your Campus Card on the Campus Card Portal, it is permanently deactivated. You will need to buy a new one.

 

5. Do I Have to Pay to Replace a Campus Card if My Name Has Changed?

• No, as long as you return your original Campus Card when you get your new one printed.
• If you can't return the original card, you'll need to pay the replacement fee.

Note: After changing your name, wait 24 hours for the new name to appear on your replacement card.

 

6. What to Do if You Find a Campus Card

• Take it to Security at Whiteknights house. They will contact the owner.
• Can't hand it in person? Post it to the Security Office using the address on the card.

7. Can I Let My Friends or Family Use My Campus Card?

No, only the person whose details are on the card can use it. If someone else uses your card, the University can confiscate it, and you'll have to pay for a replacement.

• Purchasing Catering

 

8. How does the Catered Package work with my Campus Card?

• Your Campus Card will have a second balance for the catering package (Clever Cuisine).
• You can't add extra money to this balance.
• The catering balance is separate from your main Campus Card account, and you can't transfer money between them.

For more details, visit the Clever Cuisine website.

 

9. How do I add money to my card for Catering purchases?

• For details on adding funds for catering, see the campus cash website.

 

10. Who do I contact regarding Catering purchases or Campus Cash enquiries?

• clevercuisine@reading.ac.uk

 

Printing and Photocopying for Students

11. How Do I Add Money for Printing and Photocopying on My Campus Card account? 

1. Online: Log in to the Campus Card Portal. with your University username and password.

For more details, check the photocopying and printing guides.

12. Why can't I log into the Multi-function Printer?

• You need money in your online balance to log in.
• If you have money and still can't log in, email campuscard@reading.ac.uk with your student number and the number on the bottom right of your card.

13. Can I monitor my printer usage?

• Yes, log in to the Campus Card Portal and check your account history.

14. Can I get a refund for the money on my Campus Card account?

• No, any remaining money one year after you leave the University will be donated to the student support fund.

15. Who do I contact for printing and photocopying problems?

• Contact DTS self service portal

 

If you still need help after reading these questions, email campuscard@reading.ac.uk for assistance.