|Step 1: The work request||Step 2: The Estimate||Step 3: The Approval||Step 4: The Work||Step 5: Invoicing & Closure||Step 6: Project Feedback|
Step 1: The work request
1.1. You raise the request
Raising a request for work is simple and straightforward. Just contact the Help Desk who will be happy to take all your details and discuss any queries. If you are unsure about the work, please contact a member of the Projects team who will be happy to help. The person who logs the request with Help desk is known as the logger.
1.2. We acknowledge
Once the Help Desk have raised the work request (known as a Wren) the logger will receive an email to confirm the request.
The Wren will then be allocated to a suitable member of the team. At this point the logger will receive a further email that identifies the Project Manager looking after the request.
Describing your needs
To help us help you, please be as clear as possible when describing your needs. We appreciate that some customers will find this quite challenging, especially when requesting work on behalf of others or dealing with unfamiliar technical requirements. To help you with the briefing process, the Project Manager will be very pleased to discuss in detail your specific requirements.