Estates Help Desk
Estates & Facilities Help Desk provides a single point of contact through which problems can be recorded and prioritised on a consistant basis.
How to report a problem
University Staff Only - Click here to report a E&F problem
External Users - Click here to report a E&F problem
For emergencies call:
Normal office hours - please call Help Desk on ext 7000 (internal) or 0118 378 7000 (external)
Out of hours - please call Security on 7799 (internal) or 0118 378 7799 (external)
Internal: Extension 7000 or External: +44 (0)118 378 7000
Help Desk operates between 08:00 - 16:30 on week days. There is an answer phone service outside of these hours.
You can email the Help Desk at Estates@reading.ac.uk. This link should not be used for emergencies.
Customer Service Excellence
The Business Services Department provides Help Desk services to the following departments:
- Cleaning Services
Cleaning of all academic and administrative buildings
- Property Services Management of the University's investment property portfolio
- Grounds Maintenance Managing the grounds enviroment on all campuses
- Health & Safety
Health & Safety advice & support to the University
- Maintenance Services
Reactive, preventative, planned maintenance & minor improvements
- Portering Services
Wide range of support services on campus
Planned works requiring consultant, design or project management