Ask us a Question

To contact the Accommodation Office to apply to change or cancel your room you should email the Accommodation Team at: accommodationonline@reading.ac.uk To contact the Accommodation office to report a problem with your university accommodation, please use the Halls Hotline webform.

Urgent problems with university accommodation can be reported 24 hours a day on 0800 029 1984.

The University of Reading welcomes disabled students and has a dedicated Disability Advisory Service. The service offers advice and guidance to students with any disability, mental health condition, or specific learning difficulty (SpLD). The service can be contacted by:

Telephone: 0118 378 4202

Email: disability@reading.ac.uk

The service is based in the Carrington building at Whiteknights Campus, with reception open Monday-Friday, 10:00-16:00.

In the first instance, report access issues to your Support Centre.

The IT Service Help Desk is available for your IT related queries, find out more.

The IT Service Help Desk are located on the first floor library on the Whiteknights campus.

The University Security Team can be contacted by:
Phone: 0118 378 7799 (general enquiries)
Phone: 0118 378 6300 (emergencies only)
Email: securitycontrol@reading.ac.uk

The Student Financial Support Team can be contacted by:
Telephone: 0118 378 55 55
Email: studentfunding@reading.ac.uk
Alternatively, you can visit us on the Ground Floor of the Carrington building.

Drop in sessions run during term time every Monday, Wednesday and Friday from 9:30 to 12:00. You do not need to make an appointment to attend, simply just drop by.

The Study Advice Service can help you develop more effective ways of studying. They are a team of specialists who can offer academic support alongside that given to you by your tutor. They can talk to you about essay and report writing, time management, reading and note-making, exam revision, dissertations and the way you study. You can book a one-to-one advice session, tailor-made to your needs and completely confidential.

Email: studyadvice@reading.ac.uk
Telephone: 0118 378 4242
Where: Ground floor, Library
Drop-in quick queries: 13:00-14:00, Mon-Fri during term time
Bookable one-to-one sessions available: 09:00-17:00

You can see your previous questions and answers in the ‘My Questions’ section.

Alternatively you can visit your Support Centre in person.

There are five Support Centres located across the Whiteknights and London Road campuses:

• Edith Morley, building foyer - supports School of the Built Environment (SBE), School of Humanities (HUMS), School of Politics, Economics and International Relations (SPEIR), and School of Literature and Languages (SLL)
• JJ Thomson, building foyer – supports School of Mathematical, Physical and Computational Sciences (SMPCS), School of Biological Sciences (SBS), School of Chemistry, Food and Pharmacy (SCFP), and School of Archaeology, Geography and Environmental Sciences (SAGES)
• Earley Gate, Agriculture building foyer – supports School of Agriculture, Policy and Development (SAPD), School of Art and Communication Design (SACD), and School of Psychology and Clinical Language Sciences (SPCLS)
• London Road, building 16 – supports Institute of Education (IoE) and School of Built Environment (Architecture)
• Foxhill House, building foyer – supports School of Law

You can use our campus maps to help you find the building you need.

In addition, the following specialist advisory services are available in the Carrington building:
Careers, Counselling and Disability, Student Welfare, Student Financial Support, and International Advisory and Visa

Click the blue ‘Ask a new question’ button and type your question. When you press submit, your question will automatically be sent to the relevant team.
Someone will respond to you as soon as possible. Their response will be visible online here, and you will also receive an email notification to your University email.

If you require visa or immigration assistance, please book an appointment with the International Student Advisory Team, based in the Carrington building. You can book an appointment online or in person at the Student Services reception desk in the Carrington building, ground floor.