Your Student Services is based in the Carrington building on Whiteknights campus and is the home of student support teams, services, and advice whilst you're at Reading.
We have provided a summary of the different opening hours of our services so you will know how and when you will be able to access the support you need.
You can also find out more about the wellbeing support and resources available to you on our Mental Health and Wellbeing webpages. If you need urgent support, check out the urgent and emergency help webpage on Essentials.
The Services
Your Student Services Reception is based inside the entrance to the Carrington building and helps by signposting you to relevant University services.
Student Services Reception are also the registration service for the various drop-in sessions for the Student Financial Support Team, International Student Advisory Team, and the Student Welfare Team.
Opening times
Monday to Friday 10:00-16:00.
Contact us
Students can contact us via telephone 0118 378 5555 (phone lines are open from 09:00) or email: studenthelp@reading.ac.uk
The Counselling and Wellbeing service is part of Student Services, based in the Carrington building on Whiteknights campus. We work throughout the year to help students manage a wide range of issues, minimising the impact of any problems on their academic progress.
The service offers support including one-to-one (either face to face, on the phone or over Teams), groups, workshops, online guidance and onward referrals to other support services, and is open to all registered students (undergraduate or postgraduate) at the University, free of charge.
Reception opening hours
Monday - Friday: 9-12 & 12-4pm
The service is closed at weekends, during University closure periods and on Bank Holidays. For general information please email counselling@reading.ac.uk or phone 0118 378 4216 (Mon-Fri between 9:00 - 16:00)
Find out more about the Counselling and Wellbeing service
The Student Welfare team is here to help you with any personal difficulties you may experience during your time at the University. We are professional welfare staff who are able to advise and support you on a wide range of personal and well-being issues that may impact your studies and day-to-day life.
The Welfare team are available Monday – Friday between 10:00 – 16:00.
You can contact the Welfare team by either booking an appointment or by using the drop in service which is available from Monday-Friday 13:00-16:00. You can email at studentwelfare@reading.ac.uk or call on 01183784777.
Find out more about the Student Welfare team.
The Disability Advisory Service provides information, advice and guidance to current students and applicants who register with our service due to a disability, specific learning difference, long term medical or mental health condition.
The Disability Advisory Service team are are made up of Disability Advisors and Disability Support Coordinators. We are a diverse team who are passionate about equity for disabled students, and the team has many colleagues who have lived experience of disability themselves.
Reception Hours: 10:00-13:00pm and 14:00- .00pm
Appointments: Face-to-face, phone, or remotely through Microsoft Team are offered Monday to Friday from 10.00am with the last appointment finishing at 4.00pm. Out-of-hours appointments can be made available on an individual basis, for example campus tours.
Telephone: 0118 378 4202
Email address: disability@reading.ac.uk
The service is closed on weekends, Public Holidays and University Closure Days. The service may operate reduced hours during the summer vacation period.
Find out more about the Disability Advisory Service.
The Student Financial support team are available to provide advice and support on money related matters, whether its regarding your tuition fee or maintenance loan, Bursaries and Awards or advice on how we can support you if you are experiencing unexpected financial difficulties.
Virtual and face to face appointments are available Monday, Wednesday and Friday between 10:00 - 12.30.
Contact the team at studentfunding@reading.ac.uk or call on 0118 378 5555 (09:30 - 17:00).
Find out more about the Student Financial Support team
The International Student Advisory team are dedicated to supporting international students at Reading.
Opening hours
Reception hours- 10:00-16:00
Contact the International Student Advisory Team
Immigration or Home Office Compliance enquiries email: immigration@reading.ac.uk
General enquiries email: Int.Adv@reading.ac.uk, phone: +44(0)118 378 8038
Find out more about the International Student Advisory team.
The Careers team provide virtual and in-person support for students, alumni, employers and academic staff of the University. Careers reception, on the first floor of the Carrington building, is open during the hours below for any enquiries.
You can reach us by by visiting the Careers Centre on Level 1 Carrington Building, emailing careers@reading.ac.uk or calling 0118 378 8359.
Opening Hours:
Monday to Thursday 9am - 5pm
Fridays 9am - 4:30pm
Find out more about the Careers and Placement Team.
Campus Jobs is the centralised service that provides part-time work opportunities across the Reading campuses. Whether you are interested in working in the bars, catering, at the Open Days or even in your department, we can help you out.
You can find us on the ground floor of the Carrington Building.
Appointments are available between 10:00-16:00 Monday-Friday at our Help Desk. Call us on 0118 378 4499 or email campusjobs@reading.ac.uk.
Find out more about Campus Jobs.