Avoid any charges by following these simple steps to make the end of your residency agreement and moving out of halls as smooth and easy as possible.
One – how to get your deposit back
Don’t delay the return of your damage deposit! Make sure you’ve provided your bank details. Go to the Accommodation Portal and follow the links to ‘Arrivals, Departures and Deposits’.
Two – when are you leaving?
If you are still living in halls, you can find the last date of your contract on the Accommodation Portal. You need to leave your accommodation by 09:00 on the day your contract ends. If, however, you can’t leave due to ongoing travel restrictions in the UK or in your home country you can apply to stay longer in halls. Communications will be sent to anyone left in halls on how to book your extension.
If you have cancelled your contract but you still have belongings to collect, we will contact you about this and update this information as soon as Government travel guidelines change. It is likely that we will ask you to book a time slot to return to halls to do this. Your campus card will no longer work to provide you access to your accommodation, so please don’t travel to collect your belongings without arranging this with us.
Three – start packing and cleaning
If you can avoid it, don’t leave packing to the last minute, it’s a bigger job than you think! If you are travelling back just to collect your belongings make sure you bring all the packing materials with you that you will need.
Please donate or recycle your unwanted, unused items and use our cleaning and leaving checklist to avoid any additional charges.
You need to make sure your accommodation is clean, empty of rubbish and belongings and that you have caused no damage to avoid charges on your deposit. Don’t worry if you’re not keen on cleaning, we’ve created a simple checklist to make sure you’ve got everything covered.
Four – collect your post
Check all your post and parcels have been collected and your contacts are aware of your change of address. Any post received once you have moved out will be returned to sender.
Five – return your key/card in the envelope
All keys, fobs, cards (except your Campus Card) including your Washstation (laundry) card and postal locker keys must be returned on the day you leave. Sign and return the key return envelope to your local reception or the key drop box if reception is closed.