During the course of your degree programme you might be faced with situations or difficulties that are outside your control and negatively affect your academic performance. These are known as 'exceptional circumstances'. (Please note: These were called 'Extenuating Circumstances' up to the academic year 2021-22, at which point the name was changed).
You can submit an Exceptional Circumstances request if you feel that these situations or difficulties have negatively affected, or will affect, your ability to complete coursework, to attend classes or to prepare for and/or sit your exams. Through this process you will be able to request, for example, a coursework deadline extension or apply for a deferred exam (if you are unable to sit the exam during the regular scheduled time) due to exceptional circumstances.
To learn more about the Exceptional Circumstances process, watch our video. You are strongly advised to discuss any circumstances that are affecting you with your Academic Tutor or School Director of Academic Tutoring, Student Support Coordinator (or Henley Helpdesk or ILSI Admin Office), or RUSU Academic Advisor first. We encourage you to utilise all support in place to assist with your studies and exams before submitting an Exceptional Circumstances form.
COVID-19 UPDATE FOR 2020-21
We recognise that the COVID-19 pandemic is affecting everyone differently and, for some students, there may be reasons relating to the pandemic that mean you have not been able to fully engage with your studies or assessment at times this academic year. As part of our assessment support package for spring/summer 2020/21, we are implementing an enhanced Exceptional Circumstances process with the following features:
- Relaxation of evidence requirement for specific scenarios (effective from 4 January 2021). Important note: If you are unable to provide evidence, you must clearly explain why – please see further information below .
- Post-results Exceptional Circumstances requests in the summer – please see further information below.
Please read the latest Exceptional Circumstance Policy. Full details of the current appeals process can be found in the sections below.
The request form in RISIS is your opportunity to describe the exceptional circumstance, and its impact on you, and to provide any evidence you have and your request for mitigation. Please note, if you do not provide enough explanation of the circumstance or why mitigation is needed, your request may be rejected.
Questions you may have about the exceptional circumstances and the process: