Complaints procedure

Updated May 2026

The LRC is committed to providing a professional, supportive, and effective service to all users. If you are dissatisfied with any aspect of the LRC service, or wish to raise a concern or complaint, we would encourage you to contact us as soon as possible.

Our aim is to investigate and resolve matters promptly and fairly. Wherever possible, we will endeavour to resolve concerns informally at the earliest opportunity. You may contact the LRC in person, by telephone, or via email using the details below.

If you wish to speak to a member of staff in person, please approach the Information Desk. Where a matter cannot be resolved immediately, it will be referred to the most appropriate member of staff and responded to as soon as reasonably practicable, normally by the next working day.

Should you remain dissatisfied following the initial response, a formal written complaint may be submitted to the LRC Operations representative. A written response will normally be provided within five working days of receipt of the complaint.

If the matter remains unresolved to your satisfaction, you may refer the issue to the Student Services Office for further review.

Contact

Khairul Faizal
LRC Operations

• Email: k.abdkader@reading.edu.my
• Telephone: +607 268 6222 
• Address:
  Learning Resource Centre (LRC)
  University of Reading Malaysia
  Persiaran Graduan, Kota Ilmu
  79200 Iskandar Puteri
  Johor, Malaysia