About the Counselling Service
The Counselling and Wellbeing service is part of Student Services, based in the Carrington building on Whiteknights campus. We work throughout the year to help students manage a wide range of issues, minimising the impact of any problems on their academic progress.
The service offers support including one-to-one (either face to face, on the phone or over Teams), groups, workshops, online guidance and onward referrals to other support services, and is open to all registered students (undergraduate or postgraduate) at the University, free of charge.
We have a team of qualified Counsellors, Social Workers and Mental Health Nurses and Counselling Placement Volunteers. This variety means we can offer a robust service which can respond to student needs more appropriately.
The Mental Health team specialise in a range of conditions, and can advise and support students into the right pathways to NHS or other local support. They also provide direct one-to-one support, and practical skills and guidance to help manage day-to-day life at university. They offer flexible pre-booked appointments.
Using the service and making an appointment
To make make an appointment with the Counselling and Wellbeing team:
- You will first need to register with the service online.
- Once you are registered, you will be offered an initial appointment with a member of the team, either in person or via MS Teams. They will ask you a few questions about how you are feeling and any issues you are experiencing. At the end of the meeting they will make a recommendation as to which support service will best suit your needs.
- Once you have registered, you will be offered an assessment appointment called a Triage, after this appointment the practitioner will be able to recommend a programme of support for you.
Make sure you check your university email address regularly for communications from the team regarding your appointments. If you do not respond, we will assume you no longer wish to have support and will remove you from our waiting list. Read more in our FAQs
Please note, each new academic year you will need to re-register in order to use the service.
From time to time students are asked for supporting statements for a variety of reasons. We, as a service, do not provide these. Should you need a supporting statement please see your GP or external mental health support team. What we can provide is all of your notes, read more in our FAQs