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Complaints procedure – University of Reading

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Complaints procedure

Please let us know if you are not satisfied with any aspect of the Library service or if you wish to make a complaint.

Our aim is to investigate and to resolve any problems as soon as we can. Whenever possible we would hope to find a solution straightaway. You may contact us by telephone, in writing or by email; a list of contact names and details appears below. If you prefer, you may also use the online Comments form or fill in the printed Comments form available in the Library.

If you wish to see someone in person, please ask to speak to a senior member of staff at the Welcome Desk. If the matter cannot be resolved immediately, your query will be referred to the most appropriate person at the earliest opportunity. This will usually be by the next working day.

If you are not satisfied with the solution, you may make a formal written complaint the Director. You will be sent a response within one week of your complaint being received by the Library.

In the event that you believe the problem still has not been resolved to your satisfaction you may of course write to the Vice-Chancellor.


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