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Your feedback and comments

As part of the customer-focused Estates department, Cleaning Services strive to provide a good standard of cleaning.

Our customer promise is to provide the best possible service to our customers. To do this we will:

  • Provide a high quality, professional service
  • Handle all enquiries promptly and efficiently
  • Continuously evaluate our performance, to ensure feedback from customers can inform our activities
  • Commit to resolving customer complaints quickly and effectively.

In order to assess the quality of the cleaning provided, we would be grateful if you would take a few minutes to complete the following questionnaire. All comments will be investigated and acted upon promptly. Thank you for your time.

if you would like to make a further complaint please see our complaints process.

If you wish to report a problem or fault, please contact the Help Desk.

Should you require feedback on your comments, please enter your details below:

Please let us know what you think about the cleanliness of each of the following areas in your building:

If you have made a complaint to the Cleaning Office about the standard of cleaning, please rate the following:

Contact us

General enquiries

To request a job 05.30m - 15.00pm

For extra cleaning via WREN please contact

or log in to the Estates Portal.