University of Reading cookie policy

We use cookies on to improve your experience, monitor site performance and tailor content to you.

Read our cookie policy to find out how to manage your cookie settings.

What we do

The University's cleaning staff take great pride in their work and take a professional and pro-active approach to ensure the University is cleaned to a high standard. To do this we undertake a wide range of cleaning duties as part of our standard service (see the service level table below) that are funded by a central budget. We are also able to offer a number of extra services for a charge.


Our core cleaning hours are between 05:30-15:30 and 17:00-19:00 Monday to Friday. Cleaning staff are available outside of these times as part of our extra services, which can be arranged via the Help Desk.

Our commitment

We are committed to providing a quality service delivered by a friendly and efficient staff. All of our operatives are fully trained to the Cleaning Services Training Programme (CSTP) and work is audited on a regular basis by supervisors and managers. Where possible we make use of cleaning materials that are not harmful to the environment. We're always keen to hear what people think of our service, so if you have any comments, suggestions or other feedback, please complete the online feedback form.

The table below comes from the service level specification document. If you'd like to find out more about our service commitments and obligations, please see the Campus Services website.

Cleaning Service Level Agreement




Washrooms & Toilets

All areas

5 x weekly

  • WCs & Urinals cleaned
  • Hard surface floors swept and mopped
  • Rubbish picked up and bins emptied
  • Sinks, taps and surrounds cleaned and disinfected
  • Mirrors cleaned and buffed
  • Consumables replenished as required

Washrooms & Toilets

1 x weekly

  • All dispensers wiped down
  • Walls, partitions and toilet doors wiped
  • Pipes and low level areas (damp wiped)
  • Tiles fixtures and fittings cleaned

Corridors & Stairs

1 x weekly

Spot mop as required

  • Hard surface floors and carpeted surfaces cleaned
  • (vacuumed or mopped) leaving
  • free from stains, marks, dust, debris and
  • chewing gum


5 x weekly

  • Hard surface floors to be cleaned and mopped

Lifts & Lift floors

1 x weekly

  • Glass and doors cleaned
  • Steel panels wiped
  • Mirrors buffed and wiped
  • Lift floors cleaned (swept and mopped)
  • Debris cleaned out from lift door runners

Lecture Theatres & Classrooms

5 x weekly

  • Rubbish picked up and bins emptied
  • Hard surface floors dusted and control mopped/spot mopped
  • Tables wiped daily and chewing gum removed as required

Teaching Laboratories

5 x weekly

  • Hard surface floors swept and mopped
  • Empty bins
  • Clean and wash hand basins only

Research Laboratories

1 x weekly

5 x weekly

1 x weekly

5 x weekly

Level 1 Containment labs:

  • Dust control: sweep and damp mop hard surface floors
  • Empty general waste bins next to hand wash basins only
  • Clean hand wash basins only

Level 2 Containment labs:

  • Damp mop hard surface floors (no sweeping)
  • Empty general waste bins next to hand wash basins only
  • Clean hand wash basins only

Offices & Meeting Rooms

1 x weekly

3 x weekly

  • Hard surface floors dusted and control mopped/soft mopped
  • Carpeted surfaces vacuumed
  • Sills and ledges damp wiped
  • Desks will only be cleaned if they are completely cleared
  • Cleaning Services will not remove items in order to clean.
  • All furniture dusted
  • All low level and high level dusting - edges and ledges
  • Doors wiped down and glass cleaned
  • Bins emptied -Recycling, and central bin banks only
  • Waste removed


As required

  • Door handles, kick and push plates damp wiped, dried and buffed to remove all stains, marks and smears
  • Glazing and glass polished

Kitchens/Tea Points

5 x weekly

  • Bins emptied and lids wiped
  • Hard surface floors swept and mopped
  • Sinks and surfaces wiped over and sanitised

Contact us

General enquiries

To request a job 05.30m - 15.30pm

17.00pm - 19.00pm weekdays

For extra cleaning via WREN please contact

or log in to the Estates Portal.