Campus Services, part of Estates, employs 215 people across the University's three campuses to provide essential support services that help maintain a world-class environment for teaching and learning.
Campus Services includes the following service areas:
The Building Support Services team facilitate essential works across campus.
The cleaning team ensure that the University's Academic and Administrative Buildings are cleaned to a high standard ensuring a pleasant work and study environment for staff, students and visitors.
The Portering Team perform a wide range of roles including: moving equipment, delivering internal mail, supporting internal and external events and providing support to centrally bookable teaching space to ensure that the University's activities operate effectively.
The post room handles over 300,000 items of mail each year and provides a full range of postal services including the University Mail Shop, to departments, staff and students.
Reception and Administration Services
Campus Services Administration Services are responsible for staffing the University's receptions on Whiteknights and London Road Campuses, managing Lost Property and parking administration.
Security Services work hard to provide a safe and secure environment across the University estate.
Awards and accreditations
Campus Services take great pride in the work that we do and this is reflected in our awards and accreditations:
ISO 9001: 2015
ISO 9001:2015 Quality Management System. Designed to help organisations ensure they meet the needs and expectations of both customers and other interested parties, it is based on internationally recognised quality management principles set out by the International Standards Organisation (ISO). Campus Services achieved the ISO 9001:2008 accreditation in December 2013 and transitioned to ISO 9001:2015 in October 2016. The most important element of the standard is its regular reviews to keep quality and customer service at the forefront of operations, with continual improvement processes driving the way the operation develops to meet customer needs.
If you would like to learn more about the Scope of our Quality Management System please click here.
Security Industry Authority (SIA)
All our Security staff are SIA trained and licenced
Park Mark® Award
The British Parking Association (BPA) Safer Parking Status, Park Mark® has been awarded to our Pay & Display Carpark, Carpark 1A. An annual assessment ensures the parking facilities are properly managed and maintained and meet the requirements of a risk assessment conducted by the Police. We are currently working on a programme of improvements utilising the Park Mark criteria to ensure our other parking facilities meet the same standard.
Whilst not directly accredited to Campus Services, we actively support our colleagues in the Sustainability Services Team to maintain the University’s ISO14001:2015 accreditation. ISO14001:2015 places increased emphasis on leadership, commitment, continual improvement of environmental performance and ensuring the University is embedding sustainability into its core business. Campus Services continues to support Sustainability Services to encourage behavioural change in order to reduce energy consumption and waste.
- Estates Helpdesk
Estates, Building 50
+44 (0)118 378 8958
+44 (0)118 378 7307