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Training Introduction

IT Services aim to help users become self-sufficient in their use of Information Technology (IT). This not only helps to keep the numbers seeking help manageable, but provides a better long-term service to our users, who are likely to need IT skills and literacy when and where support services are not available. To support this aim we provide a variety of ways to learn IT skills.

Different people learn in different ways:

  • needing a starting point from which to explore for themselves
  • working through notes or tutorials privately and at their own pace
  • to have support from staff as it is needed
  • or to be guided through a series of exercises

All our training material is in tutorial style notes so it can be used to teach yourself at any time. We have also made a variety of materials available on various media, to accommodate different learning preferences. We also provide several types of training session.

Booking

Students need to book for any of the taught sessions via ITS Help.

Staff should book through CSTD (Centre for Staff Training and Development) or the Employee self-service. These will also allow staff to book on computer classes run by CSTD such as Blackboard, Using the University Web Content Management System, Outlook Exchange, and Advanced Office sessions.

Please note that any people that do not book the course beforehand may not be allowed onto the course on the day.

Please note that arrangements for special presentations are subject to staff availability and may be charged. 

There is no charge for the taught sessions but we reserve the right to fine anyone who books a place and then fails to arrive or cancel prior to the session date.

Computing Inductions

Most of the work in this area is carried out as part of the official "Freshers' Week" programme each October. IT Services work with the Library to provide introductory lecture-style presentations. The main aim is to make students aware of the facilities and opportunities available from each of the services, and how they can find out more.

Similar sessions can be arranged for other times of the year - to meet the needs of specific groups, who perhaps arrive during other months.

 

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ITS Spring 2010 Training Timetable

The Spring 2010 ITS Training timetable is out - see ITS Training Courses by Date or ITS Training Courses by Topic for further details.

 

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