MQM1IL03-Measurement Systems

Module Provider: Leadership, Organisations and Behaviour
Number of credits: 0 [0 ECTS credits]
Terms in which taught: Autumn / Spring / Summer module
Non-modular pre-requisites:
Modules excluded:
Current from: 2022/3

Module Convenor: Dr Sinem Bulkan

Type of module:

Summary module description:

This module forms part of the Henley Executive Diploma in Managing Business Transformation (Improvement Leader Apprenticeship), and as such, sets out to provide the knowledge, skills and behaviours required by Improvement Leaders/Change Managers/Business Transformation managers in today’s world, in relation to Measurement Systems. The module is designed to meet the learning outcomes of the Improvement Leader Apprenticeship Standard. 

The module covers the application of measurement systems analysis, and business benefits (net present value, activity-based costing). It aims to develop the learner’s approach to building the organisation’s knowledge and skills in terms of measurement analysis and to assess the organisation’s approach to calculating business benefits associated with improvement programmes and make recommendations for the improvement. Additionally, the module covers the aspects of the understanding of business performance measures and cost benefit analysis.  

Key behavioural skills – drive for results, professionalism, strategic thinking – for effective application of measurement systems and the identification and communication of the business benefits are strongly outlined throughout the module. The learner therefore gains knowledge and understanding of how to plan and implement measurement systems analysis at unit/business/corporate level focusing not just on techniques and tools, but also on sustainable behavioural outcomes. 


The module aims to: 

  • Develop knowledge and understanding of the value and importance of measurement systems analysis.  

  • Develop knowledge and understanding of the application of the audit measurement system. 

  • Develop knowledge and understanding of the identification, calculation and communication of business benefits associated with improvement programmes. 

  • Develop the skills to be able to draw conclusions and recommendations and build the organisation’s skills in terms of measurement system analysis. 

  • Develop the skills to assess the organisation’s approach to calculating business benefits and make recommendations for improvement.  

  • Develop an awareness of key behavioural skills needed for effective process management: drive for results, professionalism, and strategic thinking.

Assessable learning outcomes:

By the end of the module, it is expected that programme members may be able to demonstrate their ability in the following areas: 


Knowledge and Understanding: 

K2: Business Benefits 

  • To demonstrate knowledge of Net present value, Activity based costing in the context of identifying and calculating business benefits. 

  • To identify, calculate and communicate business benefits in the context of improvement programmes. 

K7: Measurement Systems 

  • To demonstrate knowledge of Audit measurement system 

  • To build the organisation’s knowledge and skills in terms of Measurement systems Analysis 

  • To validate measurement systems 


S2: Business Benefits  

  • To identify, quantify, and communicate financial and non-financial benefits. 

  • To assess the organisation’s approach to calculating business benefits associated with improvement programmes and make recommendations for improvement. 


B1: Be a primary advocate for Improvement and Operational Excellence acting as a role model for others, focusing on improving customer experience and delivering benefits. (Drive for results) 


B3: Demonstrate personal resilience. Challenge, influence & engage seniors. (Professionalism) 


B4: Drive future thinking for themselves and others.?Actively seek out new ideas, opportunities methods and tools. Build a knowledge and best practice sharing network. (Strategic Thinking) 

Additional outcomes:

  • Business Measures (Financial Measures, Business Performance Measures) 

  • Cost Benefit Analysis 

Outline content:

The module covers the following topics: 

  • Business Benefits (Net Present Value, Activity Based Costing) 

  • Identification and Communication of Financial and Non-Financial Benefits 

  • Measurement Systems (Measurement Systems Analysis, Audit Measurement System, Validity of Measurement Systems) 

  • Business Measures (Financial Measures, Business Performance Measures) 

  • Cost Benefit Analysis 

  • Process variation, Measurement Variation 

  • Measurement Error 


-The topics should be specifically linked to the behavioural skills (Drive for results, professionalism, strategic thinking). 


-The content should be mapped against the OFSTED requirements (British values / Safeguarding / Prevent / Maths/English) and Professional Practice Module.  


-The content should acknowledge limitations and challenges to the approaches discussed within the module content. 

Global context:

The module is taught with reference to the global context of the learners’ organisations and their experiences. 

Brief description of teaching and learning methods:

Teaching and learning takes place through a blended learning approach. The teaching and learning methods comprise a combination of self-study via a range of online materials on the Canvas learning platform, face-to-face workshops with Academic Faculty and Learning Coaches, and interaction with a Learning Coach (face-to-face and online) who supports the cohort throughout the module.  Each person participates in a facilitated Action Learning sets either individually or in teams in week 4 o f the module. 

Materials on Canvas include content on-screen, videos, PowerPoint presentations, journal articles, book chapters, practical activities, e-portfolio, and reflection points.  

Contact hours:
  Autumn Spring Summer
Seminars 4
Practicals classes and workshops 7
Work-based learning 64
Guided independent study:      
    Wider reading (independent) 7
    Wider reading (directed) 7
    Advance preparation for classes 1
    Essay preparation 10
Total hours by term 100 0 0
Total hours for module 100

Summative Assessment Methods:
Method Percentage

Summative assessment- Examinations:


Summative assessment- Coursework and in-class tests:


Formative assessment methods:

One 1500-word Work-Based Project, for which formative feedback will be provided.  

Penalties for late submission:

There is no penalty for late submission. However, if learners are at risk of missing the deadline, they are asked to submit an ECF requesting a 14-day extension.  

Assessment requirements for a pass:

Evaluation of the work-based project leads to a decision of ‘Proceed’ or ‘Revise’.  In order to gain a ‘Proceed’ the learner must satisfactorily meet the assignment brief requirements. 

Any learning outcomes not achieved will be highlighted for the learner, so that it is clear that these learning outcomes should be addressed prior to reaching Gateway for the End Point Assessment (EPA).   

Learners may revise their project as many times as necessary, as they progress through the programme.  However, only one resubmission will be evaluated, and feedback provided by the Learning Coach (see reassessment arrangements, below). 

Reassessment arrangements:

The revised work-based project should be resubmitted by the deadline of the notification of the ‘revise’ decision.  This resubmission will be evaluated by the Learning Coach, feedback will be provided and an indication of whether the revised project has met the ‘Proceed’ criteria.  No further resubmissions will be evaluated by the Learning Coach.  The student will need to address any remaining gaps regarding achievement of learning outcomes prior to reaching Gateway for the L6 Improvement Leader End Point Assessment.  Students should discuss this with their Learning Coach at their planned review meetings. 

Additional Costs (specified where applicable):

Travel, accommodation, and subsistence  - Expenses when attending workshops (in the case of a workshop taking place at Greenlands or offsite.) 

Last updated: 22 September 2022


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