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Who to contact / Duty Holders

Emilia McDonald

Maintenance Services Director

Tel: 0118 378 6574 Email: 
ROLE: Overall responsibility for Building Maintenance, Grounds Maintenance and Estates Business Services. Directly involved with strategic and financial planning of maintenance programmes. Involved with the monitoring of the major planned maintenance programme. Sits on E&F senior management team.

Karen Brading

Head of Reactive Maintenance

Tel: 0118 378 6382

Chris Hellier

Head of Programme Maintenance

Tel: 0118 378 6278 Email:
ROLE: Managing the preventative maintenance programme, including issuing jobs to both in-house and contract teams. Monitoring performance against agreed targets. Maintenance of the University's maintenance asset register. Acts as Duty Holder for lifts and lifting equipment.

Jo Bisley

Business Support Manager

Tel: 0118 378 7277 Email:
ROLE: Monitoring of the maintenance budgets and internal trading accounts. Invoicing of external customer recharges. Co-ordination of the termly Service Level Agreement review meetings. Manage the day to day running of the administration and Help Desk teams.

Andrew Bowler

Deputy Head of Building Maintenance Contracts

Tel: 0118 378 5728 Email:
ROLE: Responsible for management of the specialist maintenance sub-contractors. Includes responsibility for drafting technical tender documentation and regular performance management review to ensure contractors are meeting service level agreements

Duty Holders

High Voltage Electricity / Low Voltage Electricity

Andrew Bowler  

Tel: 07975 856453 Email:

Gas Safety


Water Quality / Legionella


Lifts and Lifting Equipment

Tel: 07921 492071 Email: