Technical support (on Exam Day)

On your Exam day, you can contact us with technical queries via ‘Online Exam IT Support’ form on the portal to ensure a speedy response to your query. The form is available on your DTS (Digital Technology Service) Self Service Portal.

• Please note that ‘live’ support is available from 09:00 – 17:00pm UK time Monday to Friday.
• For urgent queries (for example, at the submission deadline), you can call the ‘Online Exam Helpline’ on +44 (0) 118 378 7049 (for Henley Business School students, call +44 (0) 118 378 4007) from 09:00 – 17:00 UK time Monday to Friday.
• Please be aware that our telephone lines are very busy at this time of year so we may be unable to answer immediately. 
• For non-technical support, please email online-exam@reading.ac.uk using your University email account. 

Problems Submitting Your Work? 

If you have problems submitting your answer(s) please email your work as a Word file (or the format which your school has instructed you to use) to online-exam@reading.ac.uk immediately. Please attach the file rather than the link to your document (Note that links to documents will NOT be marked).