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Employee Assistance Programme (EAP) – University of Reading

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Employee Assistance Programme (EAP)

The University provides an Employee Assistance Programme (EAP), which is an independent, free, confidential support and counselling service which is ran by CIC and is called Confidential Care.

Confidential Care gives you a place to turn for support any time of day or night, 365 days a year. Support is available for whatever issues you might be facing, including work stress, depression, marriage and relationship issues, legal concerns, coping with change, parenting issues, financial problems, health issues and much more.

How to access the service

You can access the service 24/7 by phone by dialling 0800 085 1376.

When you call the helpline you will be asked to identify your employer and you may also be asked for other information, such as which School/Function you work in - this is purely for statistical use and is not linked to you personally - however, you can remain anonymous if you wish.

The EAP offers both emotional and practical support.

Emotional Support

  • Health and wellbeing advice and information
  • Telephone counselling
  • Face to face counselling
  • Counselling & emotional support

Experienced, professional counsellors are available to listen to your concerns, determine appropriate resources, and then help you take the next steps. Confidential Care is provided by CIC and all counsellors are fully accredited by the British Association for Counselling and Psychotherapy (BACP).

Practical Support

  • Everyday matters
  • Debt & financial management
  • Legal and tax advice
  • Family care

Other services.

Everyday Matters

Whatever you need this service has the time to find this for you.

Everyday Matters is a wide-ranging personal assistance service to help you to accomplish any task that you don't have the time or knowledge to manage yourself.

Family Care

This offers child, elder and dependent care information.

For support with all child, elder and disability care issues. From finding a care home for an elderly relative to locating a playgroup in your area, all suppliers are thoroughly vetted.

Well Online Portal

Well Online is a wellbeing portal which offers information and advice to help you optimise your health and wellbeing.

It has information and leaflets covering a multitude of areas including the following:

  • Work life
  • Home life
  • Mind and body
  • Legal
  • Money

Please visit the website. The login is username URlogin and password wellbeing.

Managerial Adviceline

Management Adviceline poster The service provides support for managers with challenges and problems within their teams.

It can help with issues around conflicts at work, work-related stress, team, behavioural issues, and much more.

Download our leaflet for more information.

Here are some Case Studies.

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