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Employee Assistance Programme (EAP) – University of Reading

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Employee Assistance Programme (EAP)

The University provides an Employee Assistance Programme (EAP), which is an independent, free, confidential support and counselling service which is run by CIC and is called Confidential Care.

Confidential Care gives you a place to turn for support any time of day or night, 365 days a year.   Support is available for whatever issues you might be facing, including work stress, depression, marriage and relationship issues, legal concerns, coping with change, parenting issues, financial problems, health issues and much more.

How to access the service

You can contact Confidential Care in the following ways:

By phone: 0800 085 1376

By email:

By the Live Chat facility on the Well Online portal (between 9.00 and 17.00 pm Monday to Friday): Information on how to access Well Online and the new Well Online App can be found below.

Confidential Care offers both emotional and practical support.


  • Health and wellbeing advice and information
  • Telephone counselling
  • Face to face counselling
  • Counselling & emotional support

Experienced, professional counsellors are available to listen to your concerns, determine appropriate resources, and then help you take the next steps. Confidential Care is provided by CIC and all counsellors are fully accredited by the British Association for Counselling and Psychotherapy (BACP).


  • Everyday matters
  • Debt & financial management
  • Legal and tax advice
  • Family care

Other services.


Whatever you need this service has the time to find this for you.

Everyday Matters is a wide-ranging personal assistance service to help you to accomplish any task that you don't have the time or knowledge to manage yourself.


This offers child, elder and dependent care information.

For support with all child, elder and disability care issues. From finding a care home for an elderly relative to locating a playgroup in your area, all suppliers are thoroughly vetted.


Well Online is a wellbeing portal which offers information and advice to help you optimise your health and wellbeing.

It has information and leaflets covering a multitude of areas including the following:

  • Work life
  • Home life
  • Mind and body
  • Legal
  • Money

You can also access the Well Online portal by downloading an App.

Please visit the website. The login is username URlogin and password wellbeing.

All you need to know about Well Online and how to download the App can be found in the guide here.


Management Referral Poster

The service provides support for managers with challenges and problems within their teams.

It can help with issues around conflicts at work, work-related stress, team, behavioural issues, and much more.

 Download our leaflet  for more information.

Here are some  Case Studies .


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