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About us

Finance is organised into a series of teams to provide the University with the support it needs. Find out about each of our teams and services below:

Who we are and what we donumbers and pen

Finance provides financial services across the whole of the University, its subsidiaries and trusts. These services are provided through three groups:

  • Financial Planning and Strategy

  • Specialist Accounting
  • Transactional Services

We also provide support for the finance software in use through the Financial Systems team.

The principal users of our services are:

  • The University Executive Board and its individual members
    Schools and their Heads
  • Functions and their Heads
  • Strategy and Finance Committee
  • Council
  • University subsidiaries and related bodies
  • Students
  • External stakeholders including funding bodies, research councils and monitoring bodies

For further detail on the services we provide to various user groups across the University, please see our service statement, which sets out our standard services.

How to access our serviceAbacus

Our services can generally be accessed as follows:

When we're available

Finance services will be available as follows:

We are available from 09:00 to 17:00 Monday to Thursday and until 16.30 on Friday. Outside of these hours any requests or queries should be forwarded to the relevant email address below and these will be responded to and dealt with as soon as possible.

Finance Business Partners and Finance Analysts will cross-cover for absent colleagues whenever reasonably possible within their team.

How to contact us

Until early 2017 Finance will be located in Whiteknights House. After that they will be located in building 27 on the London Road Campus.

Finance will operate a help desk number, extension 6130 or 7161, that will be manned during the hours shown above. This number will operate as a first enquiry and, in the event that the query cannot be dealt with there, will be referred to other colleagues for a response.

The relevant Business Partner can also be contacted by a School or Function and will be pleased to assist on budgets, forecasts, management accounts or similar.Their contact details together with the areas they are responsible for are below.

Contact details for any specific queries are as follows:

 Queries  Contact
 Receipts queries  receipts@reading.ac.uk
 Invoice queries  invoice@reading.ac.uk
 Financial Systems  financial-systems@reading.ac.uk
 General accounts queries, new accounts, BIFs etc  finance-help@reading.ac.uk
 Student Credit Control  studentcreditcontrol@reading.ac.uk
 Non - student Credit Control  creditcontrol@reading.ac.uk
 Tax and VAT queries  vat@reading.ac.uk
 Employment status queries  esq@reading.ac.uk

Further specific email addresses for other areas may be added over the course of the year and will be advised to users when they are available.

Finance Team members are happy to meet users at their own offices, especially as this may allow other colleagues to participate more easily in any meetings. They are also willing to attend any local management meetings that are held to explain any of the financial statements or similar. Alternatively, meetings can be held in Finance.

Who to contact

The Business Partner details are as follows:

 

 Contact details  Portfolio

Luke Temple

Finance Business Partner
l.s.temple@reading.ac.uk
01491 418825 (Internal 2037)

 Henley Business school

Hua Yang

Finance Business Partner
hua.yang@reading.ac.uk
0118 378 5455 (Internal 5455)

School of Mathematical and Physical Sciences
School of Agriculture, Policy and Development
School of Chemistry, Food and Pharmacy
School of Biological Sciences
Institute for Environmental Analytics

Sarah Hockly

Finance Business Partner
s.hockly@reading.ac.uk 
0118 378 2605 (internal 2605)

Institute of Education
School of Law
School of Humanities
School of Politics, Economics and International Relations
School of Literature and Languages

Judith Miles

Finance Business Partner
J.miles@reading.ac.uk
0118 378 6550 (internal 6550)


School of Arts, Communication and Design
International Study and Language Institute (ISLI)
School of Psychology and Clinical Language Sciences
School of Construction Management and Engineering
School of Archaeology, Geography and Environmental Science


Marie Misselbrook

Finance Business Partner
m.a.misselbrook@reading.ac.uk

Central Service Functions
University of Reading Malaysia
Thames Valley Science Park
Line management of Finance Analysts

 

Who can request our services

Any of the principal users can request our services however most contact will be between Finance and the Schools / Functions.

We anticipate most requests will come from Heads of Schools and Functions and their colleagues; the University Executive Board, Strategy and Finance Committee and Council.

To request a new service or task or an amendment to an existing one please contact the relevant person who manages the particular service area concerned, as shown below.

Our commitment to service users

In delivering our services, we commit to the following principles and practices:

  • Giving you high-quality service
  • Ensuring we fully understand the activities undertaken by your School or Function, recognising that there will be differences between them all
  • Respecting the trust you place in us as one of your key professional advisers
  • Working in partnership with you to maximise the benefits for your School or Function where these do not conflict with the University's aims
  • Giving timely and accurate advice that takes account of relevant good business practice statutory accounting principles and the University's strategy
  • Building effective working relationships with you and our wider stakeholders
  • Taking care to understand factors and needs unique to your School, Function or Area of Responsibility
  • Engaging in continuous professional development to maintain and enhance our expertise
  • Delivering an efficient and effective service as regards all transactional activities
  • Ensuring all specialist areas deliver expert, up to date advice on a timely basis

What we need from our service users

In order to deliver an effective service, we require our service users to do the following:

  • Provide us with a clear brief on the support you require from us and the timescale in which it needs to be delivered, letting us know a reasonable time in advance should complex work be required
  • Provide us with sufficient time of budget holders and other relevant colleagues within your School or Function as we may reasonably require in order to perform our work for you
  • Provide us with information and explanations where we cannot obtain these easily ourselves
  • Follow the processes laid down in the relevant financial system on a timely basis in order that workflows operate effectively
  • Make use wherever possible of all automated and self-service systems
  • Ensure compliance with the Financial Regulations
  • Advise us promptly of any changes in staff that will need workflows to be changed in the financial systems

Managing our service

Carol Wright is responsible for managing the overall service. Carol's email address is  Carol is supported within Finance by the following colleagues who head their particular area. Contact details are also shown:

Carol Wright
Director of Finance and Corporate Services

Ext 8101
c.a.b.wright@reading.ac.uk
David Reeve
Interim Head of Strategic Finance

Ext 8839
d.m.reeve@reading.ac.uk

Carol Sherriff
Head of Specialist Accounting

Ext 6964
c.sherriff@reading.ac.uk

Darren Francis
Head of Transactional Services

Ext 8838
darren.francis@reading.ac.uk

Karen Wells
Financial Systems Manager

Ext 6136
k.e.wells@reading.ac.uk

Reporting and resolving problems with our service

Users experiencing problems with our service should in the first instance contact the relevant person for that area in Finance as shown above. If the problem is not resolved satisfactorily the user should then contact Carol Wright at the email address above, or go direct to the relevant head.
The Finance Helpdesk can also be contacted to report any problem and this will be escalated to the extent needed in order to resolve the problem.

Providing feedback on our service

We welcome constructive feedback on our services. Compliments and complaints, and suggestions for additions and improvements to our standard services, should be sent to Carol Wright (c.a.b.wright@reading.ac.uk) in the first instance. Periodically, we will request this information as part of the on-going review of our services and their provision.

Insuranceinsurance document

The Insurance office is responsible for overseeing all insurance matters relating to the University and its staff and students. The insurance and travel pages deal with topics such as travelling abroad on behalf of the University, travelling safely, driving vehicles on behalf of the University and information detailing insurance cover on University owned vehicles, for field trips and for University owned equipment off campus. 

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