About us

Our vision

Through collaboration, lead a dynamic student experience and vibrant campus culture that enables delivery of positive student outcomes.

Students to take ownership enabled by support and opportunities created by our staff facilitating academic excellence, personal development and professional skills. 

Drive lifelong success, boost employability, build social and cultural capital. Enhance culture to enable efficient and effective delivery while promoting staff wellbeing.

Core values

• Quality – student and staff experience will be of a globally recognised high standard.
• Partnership – transformational collaboration, collective responsibility.
• Integrity, care and respect – create an environment that is inclusive, supportive and welcoming.
• Value for money – efficient and effective in all we do, realising income generation opportunities.
• Learning and innovation – evidence-based practices and improvements, ‘nearlings’ - we feel brave enough to try new ways of working even if it may initially fail.

Strategic areas

As part of the new Directorate approach, four key strategic areas have been identified. 

• Student community and belonging - create opportunities for engagement and community that foster an environment of belonging for all students, staff and the campus community.

•  Advance operational excellence - initiatives to ensure we continue to leverage our structure to be a strong and successful directorate.

• People and culture - embrace a culture in which we take responsibility for improving the holistic student experience and feel confident to try new things for its benefit.

• Customer experience - work in partnership with our customers (schools and students) to co-create a great customer experience.

Projects and activities will be implemented throughout the planning period, with regular senior management reviews to maintain focus and maximise impact.

Key performance indicators (KPIs)

In support of the University Strategy, all the priorities and activities below will be measured by institution education goals/metrics. These are set out below are the institutional educational KPIs, the TEF/B3 metrics and the A&P metrics: 

• University KPI3 NSS average of education specific questions (questions 1-24).
• TEF Student Experience metrics (NSS Teaching on my course Q1-4, Learning opportunities Q5-9, Assessment & Feedback Q 10-14, Academic support Q 15-16, Organisation & Management Q15-16, Learning resources Q19-21, Student voice Q 22-24).
• TEF and B3 Outcomes metrics Continuation, Completion, Progression.
• Access and Participation attainment gaps (Age on entry, Deprivation IMD 2019, Disability, Ethnicity, Free school meals, TUNDRA).