Mail Shop

This service is currently unavailable. Phone 378 6530 if you want to confirm this is still the case. Please do not come to Whiteknights House speculatively.

Internal mail

Find out how to send mail through the internal post and check collection times for your building.

Sending mail

Learn how to prepare mail for external post and courier services, order mail supplies and find out more about the special procedures for goods being sent outside of the EU for repair or sale.


Receiving mail

Get details of how to ensure that your mail is delivered promptly and to the correct address, find out about setting up a business reply services and let us know if your department changes address.

Go to this page for information on the new Whiteknights building addresses.


Leave us feedback

Tell us what you think about the service that we provide.

Quick Guide to Postal Services

Click above for an introduction to our services.

COVID-19 Information

The Postal Service area in the basement of Whiteknights House is Covid19 secure. Please read all signs if you visit and take all prescribed precautions. Please do not approach Postal Service staff any more closely than is necessary and avoid entering spaces without invitation. It is better to email or phone in advance for clarification and to avoid wasted journeys.

Remember, the area is also regularly accessed by external couriers and other legitimate users from across the University. It is vital they all maintain a safe distance and don't spend unnecessary time in anybody else's space.

Staff will tell you, from a safe distance, what you need to do and where it is safe to go.

It is not possible to operate a safe queuing system in the confines of the approach to the Mail Shop. It will remain closed until further notice. We are investigating ways of safely re-introducing the service later.

Postal Services SLA

Current Estates Committee approved SLA

January 2021 (Lockdown 3)

The Mail Shop remains closed

We are operating with a skeleton staff but are able to provide our usual services for colleagues working on campus.

However, our van collection rounds will be less frequent, not necessarily visiting all locations everyday. We will deliver any items we receive according to a variable schedule and will collect outgoing items at the same time.

Urgent items can be brought to, or collected from, Whiteknights House. Please telephone 6530 in advance to arrange this. We can also arrange to collect heavy or large mailings from your building on request.

As before, we can post items to remote working colleagues, and collect on request. This will be charged to Departmental mail accounts.


Things to do now

Contact us

Internal mail enquiries

  • Telephone:
    +44 (0)118 378 7302

External mail and personal mail enquiries

  • Telephone:
    +44 (0)118 378 6530


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Did you know...

Postal Services process and send more than 300,000 letters and parcels each year on your behalf? The total weight is more than 40 tonnes!


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