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Student satisfaction with University of Reading on the rise – University of Reading

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Student satisfaction with University of Reading on the rise

Release Date 03 July 2019

NSS 2019 overall satisfaction graphic

A higher proportion of final year students are satisfied with their overall experience at the University of Reading compared to the previous year, according to the 2019 National Student Survey (NSS) published today.

In the 2019 survey, 84% of students reported being satisfied with their overall experience – an increase on last year’s result of 83%.

Our students reported improved satisfaction in a number of important areas, including ‘Learning Resources’ (from 67% to 75%), ‘Organisation & Management’ (from 72% to 76%) and ‘Academic Support’ (from 75% to 77%).

At discipline level, nine areas achieved an overall satisfaction score of 90% or above, including: Archaeology (97%), Education (96%), Classics (93%), Finance (92%), Pharmacy (92%), Law (91%), Meteorology (91%), Accounting (90%), and Biological Sciences (90%). 

In total, 2,413 University of Reading final year undergraduate students completed the survey this year, representing a 70% response rate – up significantly from 66% in 2018. 

The University listens carefully to the feedback provided by students and will now review the results and make improvements where necessary.

Vice-Chancellor, Professor Robert Van de Noort said:

“I would like to thank all of our students who participated in the National Student Survey and our other surveys this year. I am pleased to see an increase not just in overall satisfaction, but also in key areas such as ‘Learning Resources’, reflecting the investment in our Library building, with students this year benefitting from access to the refurbished ground and first floors. 

"Although overall satisfaction at Reading has remained steady in recent years, the Survey results have highlighted areas for improvement. At the start of the academic year, we developed an Action Plan to address common areas of concern after last year’s Survey. This year’s positive result reflects the hard work of colleagues across the Institution, working with students to offer the best possible experience, and I thank them for their commitment.

"Despite making improvements, we cannot stand still. Our students rightly have high expectations and we will continue to listen and change to meet their needs. That is one of the reasons I am looking forward to launching our new strategy in the autumn, to clearly articulate what we stand for and our ambitions for the future, for the benefit of all our current and future students and colleagues.”

The full results are publically available on the Office for Students website.



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