DM2003-Operations and Infrastructure

Module Provider: Business Informatics, Systems and Accounting
Number of credits: 20 [10 ECTS credits]
Terms in which taught: Autumn / Spring / Summer module
Non-modular pre-requisites:
Modules excluded:
Current from: 2021/2

Module Convenor: Dr Phil Davies

Type of module:

Summary module description:

Efficient and effective delivery of goods and services to both external and internal customers form a key component of an organisation’s strategic performance. Successful delivery of goods and services requires effective and efficient operations and supply chain management which are, in turn, based upon effective delivery systems and processes. This module introduces core concepts in the design, management and improvement of operations and supply chains in today’s organisational context.


The module aims to develop deeper knowledge and critical understanding of the management of operations and supply chains. Students are supported to apply these skills as they scrutinise the way their currently organisations operate and to develop evidence-based recommendations for improvement.

The module aims to:

  1. Introduce core tools, concepts and theories within operations and supply chain management.

  2. Provide opportunity to critique, select and apply relevant theories, concepts and tools to the design, ongoing operation and improvement of the processes and systems through which their own organisations deliver goods and services.

  3. Develop insights into the management of operations and supply chains in organisations today.

Assessable learning outcomes:

By the end of the module the student will be able to:


  1. Analyse the contribution of operations and supply chain management to organisational performance

  2. Select and apply appropriate theories, concepts and tools to design appropriate delivery systems and processes aligned to organisational requirements

  3. Select and apply appropriate theories, concepts and tools to support the ongoing management of operation s and supply chains, including capacity management, inventory management and resource planning and control

  4. Evaluate and improve quality and performance of delivery systems and processes

  5. Analyse and manage operational risk and sustainability

Additional outcomes:

Students should demonstrate how they have:


  1. Critically applied module theories, concepts and frameworks to evaluate operations within their own organisation.

  2. Produced reports that clearly present information and data, using a range of interpretation and analytical processes.

Outline content:

The module is organised around four key themes:

  • Operations and strategy, which looks at the contribution of operations and supply chain management to organisational strategy with particular emphasis on achieving alignment between them.

  • Designing operations, which focuses on the design of processes and systems to achieve relevant performance objectives.

  • Managing ongoing operations, which explores dimension of capacity and invento ry management and resource planning control.

  • Improving operations, which focuses at quality management and improvement, along with managing operational risk and sustainability.

The module draws on examples of theory and practice from different organisational contexts and examines functional, cross-functional and cross-organisational (supply chain) perspectives.

Brief description of teaching and learning methods:

The module will be taught using a blended learning approach. This will include directed self-study, workshops, group work, peer support, and other learning activities. During the module, students will follow a guided-learning path that will require them to read materials, access other core and optional learning materials and undertake a range of activities. In addition to the learning path, students will attend workshops. These are facilitated sessions that will help consolidate knowledge, ap ply it practical scenarios and develop higher order cognitive skills of analysis and evaluation. Students will be expected to relate their learning to their day-to-day work.

Contact hours:
  Autumn Spring Summer
Practicals classes and workshops 21
Work-based learning 90
Guided independent study:      
    Wider reading (independent) 6
    Wider reading (directed) 40
    Advance preparation for classes 6
    Completion of formative assessment tasks 5
    Essay preparation 32
Total hours by term 0 0
Total hours for module 200

Summative Assessment Methods:
Method Percentage
Written assignment including essay 100

Summative assessment- Examinations:

Summative assessment- Coursework and in-class tests:

The assessment of the Operations and Infrastructure module is a single individual assignment making up 100% of the module assessment. The total word count is 3000 words. Students will prepare a management report with supporting reflection, analysing a current problem, challenge or opportunity related to delivery of goods and/or services within their organisation and leading to evidence-based recommendations for improvement. The assignment is designed so that you can bring together theory and practice to produce a practical report that can be applied where you work, either at departmental/functional or organisational level.

Formative assessment methods:

The online sessions contain a number of tasks to assess your understanding of the subject. These will often be used within the workshops, where feedback will be provided, but no mark will be allocated to the work.

Penalties for late submission:

Standard penalties will apply see here


Assessment requirements for a pass:


Reassessment arrangements:

By resubmission of coursework to the same brief

Additional Costs (specified where applicable):

Last updated: 30 September 2021


Things to do now