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Charges for lost items – University of Reading

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Charges for lost items

If you lose a Library book or other type of publication, or damage it beyond repair, you will be charged for its replacement. Please contact us if you think you may have lost an item you have borrowed - email library@reading.ac.uk.

Charge for lost/damaged books, DVDs, etc

Original purchase price (or standard replacement charge of £35) + £10 processing fee per item

Charge for lost journals

Full replacement cost

We reserve the right to charge the full replacement cost of an item that has been lost. It is not possible to refund payments for lost items if subsequently found.  

Methods of payment

Online

Go to the Campus Card Portal to pay fines or charges from your Campus Card Account (not External borrowers). Available 24/7.

Campus Card

Pay fines or charges using your card at the Ground Floor Information Desk in the URS Building. During staffed hours only.

Credit/Debit Card payments 

Pay fines or charges using your Credit/Debit card at the Ground Floor Information Desk in the URS Building, or by calling (0118) 378 8770.

Credit/Debit card payments available at the following times only:
- Monday - Thursday, 09:00 - 19:00 (subject to availability 17:00 - 19:00)
- Friday, 10:00 - 19:00
- Saturday and Sunday 09:00 - 17:00

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